Enterprise Operations Center Site Reliability Engineer
- Pitney Bowes (PBI)
- 4 - 6 years
- Pune
- 3 months ago
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Job Description
As a Senior Site Reliability Engineer, you will be part of our core Enterprise Operations Center that supports and maintain critical Infrastructure services. You will be responsible in ensuring the availability of critical Infrastructure services that hosts revenue generating Products and Business applications. You will collaborate with respective platform L2/L3 SREs to improve and stabilize the services. You will engage with cross functional teams to strengthen the services through effective monitoring and observability. You would also coordinate with respective platform teams on Root Cause Analysis and corrective actions to prevent reoccurrence of issues. Being a Senior SRE you will be a person who brings innovative ideas, demonstrates value, and enjoys collaborating with cross functional teams to provide best of the services and positive user experience at every interaction.
The Job
- Monitor critical Infrastructure services and ensure the services are operational with high availability
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs and innovating to continually improve
- Conduct Major Incident Management-including problem detection, outage status communication and resolution. Engage L2/L3 SREs to drive, triage and fix issues
- Conducting Change Control Board meetings
- Conducting Problem Management - drive root cause analysis and tracking corrective and preventive actions
- Engage with platform teams to refine the critical services and strengthen monitoring and alerting mechanisms
- Identify pattern of issues, build remediation with respective platform teams
- Toil reduction by automation (eg: Ansible, PowerShell, Python, Terraforms etc)
- Follow SOPs to remediate problems.
- Communicates effectively on risks, issues and changes associated to Critical Infrastructure services with stakeholders
- Responsible for capturing and reporting key metrics such as QoS, Uptime, MTTR, MTBF while keeping an eye on performance
- Help define Service Level Indicators and Objectives to stay above the committed SLA
- You will leverage existing monitoring and alerting tools like Dynatrace, Splunk, CloudWatch, Grafana, SumoLogic, OpsGenie for betterment of response times
- Documenting Tribal Knowledge and create/maintain the KB/SOPs
- Providing 24/5 support and on-call during weekends and holidays.
- Demonstrate Ownership and accountability.
Qualifications Skills required.
This is a critical service delivery role requiring experience with complex datacenter and cloud hosting environments. Pitney Bowes Infrastructure services leverage multiple technologies in complex data center and cloud environments that hosts multi-tiered revenue generating products and business applications. The role demands a self-directed and self-motivated individual with strong work ethics and the following skills:
- Graduate or Post-Graduate (preferably in computer science or related course)
- 4-6 years relevant SRE experience with Infrastructure support services.
- Excellent command over English both written and spoken.
- Hands on experience in measuring and reporting KPIs to leadership team.
- Good to have infrastructure as code experience (Ansible, Terraform, CloudFormation)
- Hands on experience in scripting languages (shell scripts, Perl, Python, PowerShell)
- Experience with any one of these tools - Grafana, Dynatrace, Splunk, Cloudwatch, SumoLogic and OpsGenie
- Strong analytical and troubleshooting/debugging skills
- Experience with JIRA, JSM, Confluence
- Working experience Agile Scrum methodology
- Strong cross-functional collaboration skill is mandatory - with teams like Product Development, Call Center, Professional Services, Field Services, including Sr. leadership.
- Strong analytical skills with great attitude is a must
- Sense of personal responsibility and accountability for delivering high quality work, in an ever changing dynamic environment
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: Site Reliability EngineerEmployement Type: Full timeContact Details:
Company: Pitney Bowes (PBI)Location(s): Pune+ View Contact
Keyskills: Automation Service level Problem management Incident management Support services Perl Troubleshooting Operations Analytics
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