Hiring For L1 - Palo Alto Tac Engineer - N/w @ CSS corp

Job Description

Hiring for L1 TAC Engineer - N/W Security Engineer - Chennai location

Refer tosa*****************i@cs****p.com

Skill : Firewall / Network Security / IPSEC VPN

Location: Chennai- Perungalathur

Designation : Engineer - Networking

Minimum Experience: 1 year- 5 years

Role: Permanent role

Shift : US Shift Timings

Graduation is must

Immediate - 15 days notice - 2 months

Certifications : CCNA / CCNP/ CCIE/ CCSA/ACE/PCCSA/PCNSA/PCNSE/ACE

Position Purpose :

Interfacing with International Customers to provide remote Technical Support on implementation of technology using various networking and security products and applications to resolve product related issues through research and troubleshooting.

Engineer Primary Responsibilities and Duties:

• Troubleshoot all Level 1/ 2 Calls from customers.
• Ensure consistent customer satisfaction.
• Document all communication with customers in the CRM.
• Notify/Discuss with TL/Manager on tickets that require assistance.
• Timely handoff ( escalation) of cases that require technical escalation to L3 TAC.
• Plan and constantly work on upgrading tech and product expertise.
• Contribute to the knowledge base/ Tech Forum

Basic Criteria:

• 1+ years experience in configuration and troubleshooting high-end networks and security appliances.
• The Ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
• Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
• Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.

Basic Skill Set:

• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP,SNMP, FTP, TFTP).
• Experience inVLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols - RIP V1/V2, OSPF, BGP

Core Skill Set:

• Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWall, Netscreen, Juniper SRX
• Experience on troubleshooting tools like Sniffer, Ethereal, Wireshark.CCNA, CCNP, Checkpoint Certification, CCSP certifications

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: CSS Corp Pvt Ltd
Location(s): Chennai

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Keyskills:   Ccsa Ccie Palo Alto Networking US Shift Network Security Tac IPSEC VPN CCNA CCNP Firewall