Req ID: 316819 We are currently seeking a Field Tech Senior Specialist - 360 IT support to join our team in Hyderabad, Telangana (IN-TG), India (IN). Position Overview What is the nature of the position and its services provided to the client
360 IT Support APP and hardware
Asset Management
Conference room and technologies support
Mobility device support
Ad hoc project support
Client"s Business Problem to Solve (Role Importance and Details) What are the key client solutions this position provides 1. Hardware leasing and lifecycle 2. Turnkey IT support solutions 3. Mobile device management and support 4. Conference device management and support General Duties and Tasks (Basic Required Qualifications) What specifically will this person be doing 1. L2 Onsite IT support presence covering Multiple technologies and solutions 2. Asset Management and managing device lifecycle including disposal and return to vendor 3. Liaise and work closely with client to ensure BAU needs are met 4. Ticket Management to ensure SLA and NPS requirements are achieved 5. Asset and mobile devices refresh 6. Conference room support including devices and technologies
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: System AnalystEmployement Type: Full time