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Global Application Support Head @ Aspire Systems

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 Global Application Support Head

Job Description

Experience:

15+ years in Banking IT Services with at least 8 years in post-go-live support leadership role, including hands-on experience with Temenos SaaS

Job Summary:

Aspire Systems is seeking a seasoned Application Support Head to lead post-go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe . This high-responsibility role requires deep experience in managing production environments particularly on Temenos SaaS and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services

Required Skills & Experience:

  • Minimum 8 years of post-go-live support experience in banking applications (preferably in leadership role)
  • Hands-on experience in supporting Temenos SaaS environments is essential
  • Strong expertise in Temenos Transact and/or Infinity platforms in live operations
  • Familiarity with SaaS deployment lifecycle
  • Excellent understanding of banking operations, regulatory compliance, and audit readiness
  • Proven ability to manage support operations with data privacy and GDPR compliance
  • Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy)
  • Skilled in incident, problem, and change management aligned to ITIL practices
  • Strong communication, customer handling, and crisis resolution skills
  • Experience supporting clients in regulated markets (EU, UK, Singapore, India, NAmerica) is a plus

Education:

  • Bachelor s degree in Engineering, Computer Science, or a related discipline
  • ITIL certification is required
  • Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage

Reporting Line:

Reports to: Global Head of Temenos Implementations

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Head - Tech Support
Employement Type: Full time

Contact Details:

Company: Aspire Systems
Location(s): Chennai

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Keyskills:   Application Support ServiceNow Jira Service Desk ITSM Remedy

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Aspire Systems

Aspire Systems is a global technology services firm serving as a trusted technology partner for our customers. We work with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in our specific areas of expertise.