BPO Senior Manager
- NTT DATA, Inc.
- 8 - 13 years
- Hyderabad
- 20 days ago
- Email to a friend
- Report this job
Job Description
In this Role you will be Responsible For: " Provides direction and guidance for administration and results for multiple departments within a function of work area." Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members." Assumes lead role responsible for decisions on operating procedure, workflow and the overall quality and successof department(s) assigned." Participates in developing operational and strategic goals and objectives for the organization." Drives NTT DATA"s organizational capabilities by developing a highly effective and competent workforce." Viewed as expert or specialist in a specific industry or sector. Typical Years of Experience" Typically requires 8+ years relevant experience Typical Years of Leadership Experience" Includes 5-7 years managerial/ leadership experience. Minimum Education and Certifications" Undergraduate degree or equivalent combination of education and work experience." Graduate degree preferred. Skills" Models exceptional influencing and communication skills." Models exceptional client service skills and leadership capabilities." Expert knowledge, understanding and application of project management principles and methodologies. Models expert analytical / problem solving skills." Models exceptional organizational and time management skills." Advanced budgeting, business financial and P&L skills." Advanced ability to develop comprehensive and complex operational and strategic plans. People Leadership - Yes Physical / Working Conditions" Ability to physically perform general office requirements" Must be able to perform essential responsibilities with or without reasonable accommodations. Work Timings:5:30 p.m. " 3:30 a.m. IST, Monday " Friday. The shift timings can be changed as per client requirements.Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Hyderabad+ View Contact
Keyskills: project management client servicing budgeting strategic planning people leadership operations management team management customer service business development new business development sales marketing delivery management key account management
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in