AMS Support Professional
- Sandhata Technologies
- 5 - 10 years
- Kolkata
- 4 days ago
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Job Description
A minimum of 5 - 8 years of experience in Appian implementations and/or supporting large number of Appian applications, along with advanced understanding of key concepts related to Software Development Life Cycle, Information Security and business user interaction. Subject matter expert in Appian skills and senior level database skills.
Excellent verbal and written communication skills, with experience interacting with clients at multiple levels as we'll as ability to demonstrate strong analytical and problem-solving skills. Able to plan, lead, organize, and solve all levels of production issues.
Education
Bachelors degree Computer Science or a related field
Requirements:
- Appian certification(s) are required - Appian Certified Lead Developer preferred.
- Proven experience as an Appian developer, with at least 5 to 10 years of hands-on experience.
- Strong knowledge of Appian development, including process modeling, SAIL, integrations, and reporting. Proficient in Appian best practices, design patterns, and performance optimization techniques.
- Experience leading a team of developers; Be able to mentor other developers in the team; Be able to work with onshore/offshore teams
- Excellent problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Extensive experience with integrations
- Appian Lead should possess a deep understanding of SQL and be proficient in writing complex queries, stored procedures, and database optimization techniques. This knowledge will be crucial for working with databases and ensuring efficient data retrieval and manipulation within Appian applications.
Responsibilities:
- Oversee the daily operations of the support team, ensuring timely and accurate responses to customer inquiries.
- Develop and implement support strategies to improve customer service and operational efficiency.
- Monitor and analyze support metrics to identify areas for improvement and implement corrective actions, continuous improvement of applications.
- Collaborate with Developments teams to ensure alignment between support and product development.
- Manage and mentor support team members, providing guidance and training as needed.
- Establish and maintain support documentation, ensuring it is up-to-date and accessible to the team.
- Coordinate and develop hotfixes of repetitive issues and improve overall service quality.
- Experienced with managing support items on Kanban board on Jira
- Debug and resolve issues with Appian Integrations.
- Perform peer code reviews of all release items and ensure compliance with established development methodologies and standards.
- Troubleshoot and resolve technical issues related to Appian applications.
- Responsible for Appian version upgrades, major and minor; Testing the apps in lower environments on newer versions and certifying them
- Experienced in Service management concepts and ServiceNow, and other production management items like privileged access and certification
- Stay up to date with the latest Appian features, updates, and industry trends to drive continuous improvement.
- Collaborate with other teams to integrate Appian applications with existing systems and technologies.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Sandhata TechnologiesLocation(s): Kolkata+ View Contact
Keyskills: Service management Production management Information security Customer service Stored procedures Continuous improvement Service quality Operations SQL
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