Cluster Head
- Meesho
- 3 - 5 years
- Hyderabad
- 8 days ago
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Job Description
About the Role
As Cluster Head LM, youll own the onboarding and training of partners. Youll also
drive key operational metrics by regularly visiting their facilities in different cities in
your area. Youll take complete ownership of processes allotted to you and work
with various stakeholders to achieve team goals. Youll continuously work towards
identifying gaps and providing recommendations for improving our processes.
What you will do
- Own the onboarding and training of new partners for Last Mile operations in your cluster.
- Identify and onboard new partners onto the network on an ongoing basis
- Track and own the performance of different partners in your cluster
- Visit facilities to conduct audits and solve operational gaps
- Ensure compliance with operational processes
- Own and drive critical operational metrics end to end and achieve performance
- targets
- Continuously work towards identifying gaps and provide recommendations for
- improving our processes
What you will need
- Graduate or Post Graduate degree in any discipline
- 3-5 years of work experience in the e-commerce logistics domain
- Experience in partner onboarding and training in the Last Mile and sorting operations
- Experience in control tower and field operations will be a plus
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: MeeshoLocation(s): Hyderabad+ View Contact
Keyskills: partner onboarding channel sales business development field operations sales
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