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Infrastructure Operations Analyst @ Top B2B Corporate

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 Infrastructure Operations Analyst

Job Description

Role & responsibilities


  • Work experience in IT Operations Centre (Mid to enterprise size environments).
  • Advanced knowledge with monitoring tools (SCOM & Solarwinds).
  • Proficient in identifying, diagnosing, and resolving network and server issues.
  • Experience with ticketing systems (ServiceNow) to track and prioritise incidents.
  • Proficient in handling high-priority incidents (P1 and P2).
  • Expert knowledge with remote management and support protocols for data center operation.
  • Strong Knowledge in troubleshooting and maintaining Windows Server 2016, 2019 and 2021.
  • Proficiency in managing and patching Hyper-V hosts and Virtual Machines.
  • Experience in implementing security patches and updates to protect systems from potential threats.
  • Commitment to continuous learning and improvement in NOC operations.
  • The candidate should have a Continual Service Improvement (CSI) mindset.
  • Strong analytical and problem-solving abilities.
  • Excellent collaboration skills, with the ability to work effectively with SME teams.
  • Strong in writing clear and concise professional business emails.
  • Thorough understanding of the ITIL-V4 framework.
  • Ability to stay calm under high pressure situations.
  • Willingness to work in shifts, including nights, weekends, and holidays due to business requirements.

Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: Top B2B Corporate
Location(s): Hyderabad

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Keyskills:   Solarwinds SCOM comptia IOC Hyper-V Windows Server Administration Patch Management ITIL

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Top B2B Corporate

About us: Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employ...