Customer Success Engineer - II
- Meesho
- 2 - 7 years
- Bengaluru
- 11 days ago
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Job Description
About the Role
As a Customer Success Engineer in our Gen-AI team, you will play a critical role in ensuring a seamless user experience by providing robust support for our cutting-edge Gen-AI platform. You will work closely with cross-functional teams to debug issues, manage incidents, and maintain platform stability, contributing to Meeshos overall growth.
If you're passionate about solving complex problems, thrive in a collaborative environment, and enjoy being the bridge between technology and end-users, this role might be the perfect fit for you! We're looking for a proactive problem solver who can handle support queries efficiently and contribute to the success of our platform.
What You Will Do
- Act as the first point of contact for support queries related to the Gen-AI platform
- Troubleshoot and debug technical issues effectively and identify RCA for those issues.
- Collaborate with engineers and data scientists to resolve complex issues and improve platform reliability
- Monitor platform performance and proactively identify potential issues
- Maintain and update documentation for support processes, troubleshooting steps, and best practices
- Contribute to technical discussions and support system enhancements through feedback and insights
- Automate recurring tasks to improve efficiency
- Provide clear and effective communication to stakeholders, translating technical findings into understandable insights
What You Will Need
- Bachelor's degree in Computer Science, Engineering, or a related field
- 2+ years of experience in a technical support or product support role, preferably with exposure to Gen-AI or similar technologies
- Proficiency in debugging and troubleshooting backend systems using languages like Python or Java
- Strong understanding of database systems (e.g., MySQL, NoSQL, PostgreSQL)
- Familiarity with cloud platforms (e.g., GCP, AWS, Azure) and containerization tools (e.g., Docker, Kubernetes)
- Excellent problem-solving skills with a methodical approach to resolving technical challenges
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
- Experience in creating automation scripts to streamline processes is a plus
- Prior experience with LLMs and Gen-AI models, along with knowledge of integrating and supporting these technologies, is preferred
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Blockchain Quality Assurance EngineerEmployement Type: Full timeContact Details:
Company: MeeshoLocation(s): Bengaluru+ View Contact
Keyskills: technical support Java NoSQL Docker PostgreSQL MySQL debugging troubleshooting Python Kubernetes
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