Associate SME - Collaboration (MG2)
- Microland
- 7 - 12 years
- Bengaluru
- 15 days ago
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Job Description
Required SkillsTechnology | Collaboration and Messaging Roles
Technology | Unified Communications Platforms | Microsoft
Domain | IT in Banking | Customer Support
Behavioral | Aptitude | Communication
Behavioral | Aptitude | Information Processing Education Qualification :
Any Graduate Certification Mandatory / Desirable :
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities
Messaging Subject Matter Expert s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure. (M365 / OnPrem)
2. Plan and execute upgrades, projects defined by customers.
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the DR, failovers etc
5. Manage and lead team of L1/L2 Technical Skills
1. Messaging
- Complete hands-on experience on installing and managing Microsoft 365
- Administration of Office 365 and Exchange OnPrem
- Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
- Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast)
- Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking 2. Unified Communication and Collaboration
- In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
- In-depth hands-on experience on Microsoft 365 3. LDAP
- Active Directory and Azure Active Directory user administration (Tenant administration, Forest and Domains, Users, Groups, DHCP, DNS, Group Policy etc.)
- Directory Sync from AD to AAD
- Authentication protocols 4. End-User
- Outlook 2016/2019/M365/Mobile clients
- Teams, desktop/mobile clients
- OneDrive/BOX desktop sync
- Offline and Online archive management 5. PowerShell
- Advanced PowerShell scripting knowledge
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: MicrolandLocation(s): Bengaluru+ View Contact
Keyskills: Patch management Messaging Administrator LDAP Active directory DNS Customer support Subject Matter Expert microsoft Monitoring DHCP
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