Technical Support Engineer @ ECLINICAL

Job Title:

Technical Support Engineer

Reporting Authority

Team Lead ??? Tech Support

Department/Group:

Tech Support

Minimum Qualification

Graduation

Location:

Ahmedabad

Minimum Experience

Fresher

Shift Timings

EST (5:30 PM to 2:30 AM) PST (9:00 PM to 6:00 AM)

Certification:

NA

JobDescription

Position Pre-requisites:

• Fluency in English Communication (Written and Verbal both)
• Ready to work in Night Shift

Responsibilities:

• Find technical resolutions on issues or queries related to unknown or new scenarios
• Meet cases resolution SLAs
• Manage relationships with clients
• Work with cross-functional teams as and when required
• Keep up to date with all eCW products and their enhancements
• Maintain excellent customer satisfaction level
• Other duties as assigned

Requirements:

• Proficient with relational databases (MySql, MsSql)
• Knowledge / Experience with Java or C++ (OOPs Concepts)
• Experience with Internet Protocols, HTTP / HTTPs
• Default ports for HTTP / FTP / MYSQL etc
• Experience with XML / XSL, Knowledge of SQL Server 2005, 2008
• Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture
• Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols

Other Skills / Abilities:

• Telephone etiquette
• Fluency in English Communication
• Ability to balance multiple priorities
• Strong analytical and problem-solving skills