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Field Service Engineer @ Intelex Technologies

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 Field Service Engineer

Job Description

Job Title: Field Service Engineer
Base Location: India The ideal base location is in a major city with easy access to international airports. Key cities include Chennai, Hyderabad, Mumbai and Delhi)
Job Location: Projects in Middle East and Africa
Job Responsibilities:
1. Installation Supervision, Testing & Commissioning
  • Perform testing and commissioning of Qualitrol equipment and systems at customer sites.
  • Install, configure, and integrate hardware and software components.
  • Ensure all systems meet performance, quality, and safety standards.
  • Conduct site acceptance tests (SAT) and factory acceptance tests (FAT).
2. Troubleshooting & Maintenance
  • Diagnose and repair electrical, or software issues.
  • Provide on-site and remote troubleshooting support to resolve faults.
  • Perform preventive maintenance to ensure long-term system reliability.
  • Identify root causes of failures and implement corrective actions.
3. Customer Support & Training
  • Train end-users on the correct operation and maintenance of equipment.
  • Provide technical support to customers, ensuring minimal downtime.
  • Maintain strong client relationships and serve as a trusted advisor.
  • Report all issues promptly.
4. Compliance & Safety
  • Follow local safety regulations, industry standards, and company policies.
  • Ensure compliance with customer regulations.
  • Conduct risk assessments and adhere to proper safety procedures.
5. Documentation & Reporting
  • Prepare detailed service reports, logs, Salesforce updates, and technical documentation.
  • Record test results, troubleshooting steps, and resolution processes.
  • Provide feedback to Applications or Engineering teams for continuous improvement.
6. Continuous Learning & Improvement
  • Stay updated on new technologies, tools, and industry trends.
  • Attend training and certification programs as required by the company.
  • Assist in implementing system upgrades and performance optimizations.
Job Requirements:
  • Degree in Engineering (Electrical and Electronics)
  • 2-5 years of field service experience in a similar industry.
  • Expertise in Protection Relay, GIS (Gas Insulated Switchgear), Transformer Testing, and Commissioning.
  • Strong knowledge of diagnostic tools, drawing schematics, and technical manuals.
  • Strong communication skills to manage customer relationships smoothly.
  • Willingness to travel across the Middle East and Africa, with occasional international assignments.
  • To participate in the client project, submitting a medical report is a compulsory requirement, so it must be submitted before the offer is issued.
  • Valid driving license required to apply for an internal license for remote site visits.
  • Ability to work independently.
  • Strong communication skills to manage customer relationships smoothly.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in growth. We re honest about what s working and what isn t, and we never stop improving and innovating.
About Qualitrol
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for . We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in growth. We re honest about what s working and what isn t, and we never stop improving and innovating.
About Qualitrol
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for .

Job Classification

Industry: Software Product
Functional Area / Department: Production, Manufacturing & Engineering
Role Category: Operations, Maintenance & Support
Role: Service Engineer
Employement Type: Full time

Contact Details:

Company: Intelex Technologies
Location(s): Kolkata

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Keyskills:   Training GIS Automation Switchgear Diagnostics Healthcare Customer support Technical support Monitoring Salesforce

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Intelex Technologies

Trusted Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutionsfor Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients withunprecedented flexibil