CM Helpline Expert | Government & Public Sector
- Top MNC client
- 5 - 9 years
- Raipur
- 19 days ago
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Job Description
- 1 Year initial LPE Contract (Extendable)
- 5days Work from Office (Raipur, Chhattisgarh)
Required:
1. Education - BE / BTech any specialization
2. 5+ years of experience in the government and public sector domain
3. Experience of working on at least 2 contact center projects/grievance redressal project
4. Preferred Experience of working on at least 1 CM Helpline Project
CM Helpline Expert (Government & Public Sector)
Key Skills:
Technical Skills:
- Grievance Redressal: Expertise in grievance management and resolution in public service sectors.
- Contact Center Management: Hands-on experience in managing or working with contact center operations.
- CRM Software: Proficiency in customer relationship management tools used in helpline or grievance redressal systems.
- Call Center Technologies: Knowledge of systems and tools for monitoring, reporting, and analyzing contact center operations.
Domain-Specific Skills:
- Government Sector Experience: In-depth understanding of the public sector and government-related processes.
- CM Helpline Project Management: Direct experience in CM Helpline projects, especially in terms of execution, monitoring, and process optimization.
- Policy Understanding: Knowledge of government policies related to grievance redressal and public welfare initiatives.
Soft Skills:
- Problem-Solving & Critical Thinking: Ability to analyze and resolve complex grievances effectively.
- Communication Skills: Strong written and verbal communication skills, especially for interacting with stakeholders and resolving issues.
- Stakeholder Management: Experience working with both internal teams and external government bodies.
Project Management Skills:
- Project Planning & Execution: Experience in managing or supporting the execution of public sector projects.
- Monitoring & Reporting: Knowledge of how to monitor the performance of helpline services, prepare reports, and assess outcomes.
Experience:
- 5+ Years in Government/Public Sector: Hands-on experience in working on projects related to the public domain, preferably with exposure to grievance redressal or helplines.
- Experience in Contact Centers: Proven experience in managing or working with contact center operations for a minimum of 2 projects.
Preferred Qualifications:
- BE/BTech in Any Specialization: Basic qualification in engineering or related fields to understand the technical aspects of the role.
- Certifications: Any certifications in customer service, grievance redressal, or public administration will be a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: ContractContact Details:
Company: Top MNC clientLocation(s): Raipur
Keyskills: Project Planning & Execution Contact Center Management Government Sector Experience Grievance Redressal CM Helpline Project Management Call Center Technologies Problem-Solving & Critical Thinking Policy Understanding CRM Software Stakeholder Management
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