4+ years of experience managing End User Computing environments across Windows and macOS platforms.
Deep knowledge and hands-on experience in Application Patch Management practices.
Familiarity with enterprise management and inventory tracking solutions (Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM).
Experience utilizing DataDog for monitoring, alerting, and analytics.
Proficiency in creating dashboards and interpreting analytics to inform strategic decisions.
Strong analytical and problem-solving skills with exceptional attention to detail.
Excellent communication and collaboration abilities, capable of working both independently and within a team.
Preferred Qualifications:
Experience scripting or automating fleet health checks and reporting (e.g., PowerShell, Bash, Python).
Familiarity with ITIL frameworks or certification.
Understanding of relevant security and compliance standards applicable to endpoint management.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full time