AV Engineer
- Progressive Infotech
- 6 - 11 years
- Pune
- 1 month ago
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Job Description
1. Objective:-
To ensure smooth, uninterrupted operations of all Audio-Visual (AV) and Video Conferencing (VC) equipment in conference rooms, including proactive maintenance, real-time support, meeting coordination, and performance monitoring.
2. Scope of Services:-
A. AV & VC Equipment Maintenance
Routine preventive maintenance of all AV & VC devices.
Monitor health, connectivity, and functionality of: Video conferencing systems (Cisco video conference Room Series, Board series etc.) o Audio systems (microphones, speakers, amplifiers, wireless display) Displays (LED, projectors, interactive screens) o Control panels and room scheduling display
Firmware updates and patch management of AV systems.
Basic cable management and troubleshooting (HDMI & TYPE C, LAN, Power).
Device health reporting and escalation of hardware faults.
B. Real-Time Meeting Support & Coordination
Act as the point of contact for initiating and managing scheduled meetings.
Pre-check and prepare rooms at least 1530 minutes before meetings.
Ensure AV setup is tested, powered on, and ready before any conference call.
Provide live support during important meetings or events (town halls, faculty webinars).
Coordinate with remote teams or IT to troubleshoot any mid-meeting AV issues.
C. Helpdesk Support & Ticketing
Logging of issues in an AV support OEM ticketing system.
Real-time response and resolution of user complaints.
Maintain records of all reported issues and resolution timelines.
D. Reporting & Documentation
Monthly health check reports of all AV equipment.
Incident log summary.
Usage statistics (if available through device analytics).
Meeting room utilization reports (optional, if integrated).
3. Working Hours
Support window: Monday to Friday, 9 AM 6 PM (customizable).
On-demand support for weekend/holiday events or executive meetings (with prior notice).
4. Personnel
1 AV technician or coordinator stationed per building as per requirement.
Backup technician for escalations and special events. Periodic training provided to staff by OEM or internal experts.
5. Deliverables
Preventive maintenance checklist (monthly)
Device health report (monthly)
Incident log (weekly or monthly)
Meeting coordination calendar/report (optional)
AV & VC Devices Management Checklist Task Frequency Responsibility Check device power and network connectivity Daily AV Tech Test camera, mic, speaker functionality Daily AV Tech Ensure firmware/software is up to date Monthly AV Tech Task Frequency Responsibility Clean lenses, displays, and touch panels Weekly AV Tech Verify video/audio sync in VC calls Daily AV Tech Validate control panel functionality Weekly AV Tech Check cable management & damage Weekly AV Tech Test integration with Zoom/Teams/ Webex Weekly AV Tech Log and resolve user complaints Ongoing AV Support Conduct room readiness checks pre-meeting Per Meeting AV Tech Prepare usage and incident reports Monthly AV Coordinator
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Progressive InfotechLocation(s): Pune
Keyskills: Audio Video Engineer Video Conference Cisco Room Series Microsoft Teams Conferencing Video Conferencing Engineer Zoom WebEx
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