looking for a passionate Delivery & Operations Lead who is responsible for the planning, implementation, and maintenance of the organization's product deliveries and operations. This includes meeting expected platform & product delivery standards. It will also need you to constantly evaluate these performance standards in order to beat industry expectations using innovation and technology. This role requires a strategic mindset, strong leadership skills, execution skills, team skills and project management aptitude along with a deep understanding of BFSI product operations and best practices
Job Title Delivery & Operations Manager
Job Family Product Development & Management
Job Stream Product Delivery & Operations
Reporting Manager Chief Product Officer
Key Stakeholders : Customer, Product, Solutions, Partnerships & Alliances, Technology
Key Responsibilities :
Ensuring timely delivery of services on IBDIC platforms
-Ensure quick issue identification and resolution within agreed timelines
-Own operational processes and process documentation
-Innovate to improve client and platform deliveries & standards
-Manage and ensure collaborative team objectives on standards, projects and governance imperatives
Skills Required : Ability to undertake automation &/or transformation journeys
-Data led outcome management
-Ability to articulate process
-Documentation
-Operational risk assessment
-Able to quickly ascertain root cause
-Issue management
- Design thinking
Other Attributes required : Communication
-Collaboration
-Problem Solver
-Execution Bias
-Customer Centricity
-Learner, progressor
Like for Industries : BFSI SAAS, Data Services, Platforms, Fintech Ops, Banking Digital Ops
Like for Companies :' Perfios, Experian, CRIF, Lentra, Protean, Setu, Idfy, Signzy, Bureau.ai, Digitap, Vayana, Intellect Design Arena, ICICI Bank, Yes Bank
Current Location: BKC, Mumbai
Keyskills: delivery managment fintech Program Management operation management product operation Product Strategy project management Financial Services Lead Operations Client Management Delivery Operations delivery manager NBFC Technical project manager Stakeholder Management