Associate
- Manipal Hospitals
- 0 - 5 years
- 9 days ago
- Email to a friend
- Report this job
Job Description
JOB PURPOSE
To work as a member of the multi-disciplinary team to deliver a high quality person centered services, will be responsible promoting effective Patient Care within their service
CRITICAL
ACCOUNTABILITIES
Associate- Laboratory Medicine Lab Area
Patient Safety/NABL/ISO documents/Customer Care/Inventory Management/Training and Development
To ensure that proper sample collection instructions are given to patients, and all
instructions are followed related to patient & personal hygiene, following HICC protocol,
standard protocol as per NABL.
To ensure and to follow all quality and safety protocols in handling samples, patient
and patient information and privacy & confidentiality of patients is maintained.
To know the lab protocols including sample collection manual ,quality manual, safety manual
and other documents
To maintain rejection samples data and outsource sample data
To Maintain Temperature Record of Sample transportation
To enquire and note down any problems encountered by patient or patient attendant during
their visit at the lab
To coordinate with the respective consultants/departmental incharges immediately solve
lab related problems.
To co-ordinate & communicate with the treating consultant in case of delay in patient
lab reports.
To ensure that communication with the patient is always polite & friendly.
To ensure that all the information regarding lab test, time of reporting & test results are clearly communicated..
To attend all telephonic calls and give proper information to the concern querry
.
To ensure the samples are collected against the test requested in the request form and
no samples move to processing area without bar-coding or billing.
Any error in billing to be rectified then and there before dispatching for processing.
To ensure proper segregation of samples department wise.
To make sure that, the emergency samples are processed & typed on priority
To make sure that all reports are typed (manual) and verified on time
To ensure timely and accurate dispatch of lab investigation test report
To monitor sufficient stock of stationery to meet the daily functioning of lab
To ensure zero wastage of stationery
To ensure that only required number of barcodes are generated to reduce unnecessary wastage of barcode rolls
To ensure that communicable disease data entered on daily as per statutory requirements, Phelebotomy Waiting time , Transportation TAT, MCI data are maintained on daily basis.,
To attend departmental training as scheduled
To attain training to upgrade both soft & hard skills
Roles and Responsibilities
SKILLS AND KNOWLEDGE
Knowledge of hospital functions and environment
Good communication
Telephone etiquette
Interpersonal and people management skills
Basic computer knowledge such as typing, emailing, MS office etc
KEY RESULT AREAS
Compliance to SOP and department protocol
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Manipal HospitalsLocation(s): Mangaluru
Keyskills: iso software testing regression testing automation testing customer care manual testing test cases emergency medicine nabl billing people management skills compliance typing investigation processing hospital case reporting communication skills ms office
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in