Soft Skills Trainer
- Apollo Pharmacy
- 5 - 10 years
- Mumbai
- 3 days ago
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Job Description
Training:
- Training Need Identification and Analysis; customization of Training Methodology.
- Preparation of Monthly Training Calendar.
- Coordinate and deliver Training (Internal) in supervisory development, soft-skills, and process driven for frontline associates and achieving training man-days.
- On the job training to the front - end employees.
- Plan and deliver induction to new hires on bi-monthly basis.
- Plan and deliver new hires training program on bi-monthly basis.
- Plan and deliver existing employees training program.
- Plan and conduct on-the-job (OJT) training in stores as per business requirements.
- Plan and co-ordinate the new business initiatives of the company.
- Act as counsellor for handholding of employees.
HR:
- Coordinate with HR.
- To receive the list of new joinees eligible for induction and new hire training as per the training calendar.
- To submit the attendance of trainees undergoing induction and new-hire training.
- To track three monthly assessments of trainees and carry out counselling whenever required.
- To help solve issues related to attendance, ID card, uniform etc.
Budget & MIS:
- Generate and maintain training related employee database.
- Prepare report of fortnightly training plan for supervisor and frontline associate to the Training Head.
- Record actual monthly training expenditure in training MIS.
Operations & Customer Service:
- Encourage and direct supervisors for collecting customer feedback forms.
- Collect relevant issues during branch visit and coordinate with concerned in operations for solutions.
- Liaison with the concerned in operations to deliver operations modules during New hire training.
Skill Set:
- The incumbent needs to have good conceptual understanding of best practices in relation to the retail industry.
- Self-motivated, fluent communication in respective regional language & English is a must.
- Presentation and interpersonal skills with a flair for customer service orientation.
- Passion for delivering training, responsibility sharing and act as a facilitator to the trainees.
- This job will require travelling within the region across retail pharmacies for on-the-job training purpose.
Job Classification
Industry: RetailFunctional Area / Department: Teaching & TrainingRole Category: Teaching & Training - OtherRole: Teaching & Training - OtherEmployement Type: Full timeContact Details:
Company: Apollo PharmacyLocation(s): Mumbai+ View Contact
Keyskills: Soft Skills Training Training Training Need Analysis Behavioural Training Training Delivery
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₹ 4-8 Lacs P.A
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With over 5000 stores, Apollo Pharmacy is the largest pharmacy retail chain in India. We have been serving our customers dedicatedly for over 35 years while touching the lives of over 20 Crore customers annually with genuine quality healthcare products. Build your career with a strong purpose to se...
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