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AsstMgr-Restaurant @ Marriott

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 AsstMgr-Restaurant

Job Description

Areas of responsibility include Restaurants/Bars and Room Service, if applicable.

  • Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
  • Strives to continually improve guest and employee satisfaction.
  • Determines training needed to accomplish goals, then implements plan.
  • CANDIDATE PROFILE

    Education and Experience

    High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR

    2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES

    Assisting in Management of Restaurant Team

    Handles employee questions and concerns.

  • Monitors employees to ensure performance expectations are met.
  • Provides feedback to employees based on observation of service behaviors.
  • Assists in supervising daily shift operations.
  • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
  • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
  • Conducting Day-to-Day Restaurant Operations

    Ensures all employees have proper supplies, equipment and uniforms.

  • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
  • Ensures compliance with all restaurant policies, standards and procedures.
  • Monitors alcohol beverage service in compliance with local laws.
  • Manages to achieve or exceed budgeted goals.
  • Performs all duties of restaurant employees and related departments as necessary.
  • Opens and closes restaurant shifts.
  • Providing Exceptional Customer Service

    Interacts with guests to obtain feedback on product quality and service levels.

  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Encourages employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints, seeking assistance from supervisor as necessary.
  • Strives to improve service performance.
  • Sets a positive example for guest relations.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Meets and greets guests.
  • Conducting Human Resource Activities

    Supervises on-going training initiatives.

  • Uses all available on the job training tools for employees.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Coaches and counsels employees regarding performance on an on-going basis.
  • Additional Responsibilities

    Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Assists servers and hosts on the floor during meal periods and high demand times.
  • Recognizes good quality products and presentations.
  • Supervises daily shift operations in absence of Restaurant Manager.

  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

  • We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  • Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
  • We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    • Job Classification

    Industry: Hotels & Restaurants
    Functional Area / Department: Food, Beverage & Hospitality
    Role Category: F&B Service
    Role: Restaurant Manager
    Employement Type: Full time

    Contact Details:

    Company: Marriott
    Location(s): Visakhapatnam

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    Keyskills:   Service management Product quality Training Hospitality Staffing guest satisfaction HR Customer service Operations Guest relations

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