Associate - Application Support
- Ignatiuz Software
- 2 - 7 years
- Indore
- 28 days ago
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Job Description
We are looking for a dedicated and detail-oriented Application Support to join our team in the US Shift. This role is crucial for maintaining application stability and ensuring a high level of customer satisfaction. You will be the first line of response for technical issues, working collaboratively with cross-functional teams to resolve incidents efficiently and effectively.
Key Responsibilities:
- Providing Technical Support: Troubleshoot basic application issues.
- Respond to user queries, and ensure consistent application performance and availability.
- Monitoring & Maintenance: Continuously monitor applications to identify potential issues and implement appropriate fixes.
- Root Cause Analysis: Investigate and analyze underlying causes of incidents to prevent recurrence.
- Documentation & Knowledge Sharing: Develop and maintain comprehensive documentation on support processes and issue resolution.
- Collaboration & Communication: Work closely with development, infrastructure, and QA teams to resolve issues and implement improvements. Requirements Required Skills & Experience:
- 2+ years of experience in an Application Support or similar technical support role.
- Technical Expertise: Understanding of application architecture, operating systems (Windows/Linux), and basic networking concepts.
- Problem-Solving Skills: Strong analytical mindset to diagnose complex issues and develop actionable solutions.
- Communication: Clear and effective communication skills across chat, email, and voice, with the ability to interface with both technical and non-technical stakeholders.
- Support Tools: Hands-on experience with ticketing systems (e.g., Jira, ServiceNow, Freshdesk), monitoring tools, and other support technologies.
- Database Knowledge: Proficiency in SQL or experience working with relational database systems will be a plus.
- Customer Focus: Empathy and responsiveness in handling user queries and incidents.
- Shift Flexibility: Willingness to work during US business hours (Night Shift IST).
- 2+ years of experience in an Application Support or similar technical support role.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Ignatiuz SoftwareLocation(s): Indore+ View Contact
Keyskills: Ticketing Application support Networking Linux Analytical Issue resolution Windows application architecture Technical support SQL
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Ignatiuz Software
Ignatiuz is a modern software and services company offering state of the art technology solutions. The company is passionate about digital transformation and digital innovation. We are experts in modern digital transformation and robotic process automation
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