Senior Analyst @ eClerx

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Senior Analyst

eClerx
3 - 4 years
Mumbai
4 days ago
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Job Description

Job TitleNetwork Support Engineer (IP/Ethernet)Experience: 39 Years
Industry: Telecommunication / Internet Service Provider
Location: Mumbai (Work from Office)
Shift: 24x7 Rotational (NOC Environment) Job Summary:We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category:Experience Level

39 years in Network Operations within Telecom or ISP environments.

Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

Provide Tier 2/3 support for escalated network and customer incidents.

Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

Configure, install, and maintain network devices (Routers, Switches, NIDs).

Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian .

Protocol Troubleshooting

Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG .

Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

Conduct RFC 2544 testing and validate network throughput.

Assist field engineers with OTDR testing for fiber faults.

NOC Monitoring & Escalation

Monitor alarms and performance metrics in a 24x7 NOC environment.

Escalate complex issues to senior engineering teams or external vendors.

Documentation & Reporting

Log diagnostics, resolutions, and RCA in ticketing systems.

Maintain clear incident reports and resolution timelines.

Collaboration

Coordinate with Field Engineers, Provisioning, and Engineering teams.

Liaise with third-party vendors for hardware troubleshooting and escalations.

Customer Communication

Provide professional, timely, and clear communication to customers and internal stakeholders.

Maintain high standards in both written and verbal communication.

Technical Proficiency

Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena .

Exposure to Telco infrastructure, FTTx, DWDM is a plus.

Certifications (Preferred)

Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred.

Tools & Testing Experience

Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools.

Soft Skills

Strong analytical, troubleshooting, and documentation abilities.

Calm and effective under pressure in high-availability environments.

Communication

Excellent verbal and written English communication skills.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network Service Technician
Employement Type: Full time

Contact Details:

Company: eClerx
Location(s): Mumbai

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Keyskills: isp telecom documentation troubleshooting network operations udp switching otdr networking wireshark ticketing vlan telco vendor linux shell scripting cisco tcp fttx python c software testing ip juniper iperf dwdm infrastructure wireless

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Senior Analyst @ eClerx

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Senior Analyst

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