Apollo Hiring Customer Support (English & Hindi Fluency is Mandatory) @ Apollo Hospitals

Job Description

Apollo Telehealth Services is hiring a customer care executive for voice process. Freshers and Experienced

Position: Customer Support Executive

Qualification: Any Graduate or Intermediate.

Freshers or with Experience of 1 - 3 years in Voice Process

Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station)

Mandatory Documents:

1. Updated resume

2. Aadhar Copy

Call Center Executive Job Responsibility :

1. Identifying Customers needs, Clarify information, research each issue and provide solutions.

2. Follow Communication Scripts when handling different topics.

3. Build Sustainable relationships and engage customers by taking the extra mile.

4. Keep records of all conversations in our call centre database in a comprehensive way.

5. Should be able to coordinate with various teams to ensure smooth service to customers

Requirements:

1. Previous experience in a customer support role or customer call-handling knowledge.

2. Strong Phone & Verbal communication skills along with active listening.

3. Customer focus and adaptability to different personality types.

4. Ability to multitask, set priorities and manage time effectively.

5. Flexible to work in Rotational shifts in Night shift as well for Males.(NO night shift for Female candidate)

6. Good typing skills.

7. Self Transportation.

8. Native proficiency in Kannada/Tamil or Bengali along with English, will be considered an added advantage."

Note:

*******Excellent command over English and Hindi is mandatory with fluency*******

Interested candidate can share their updated resume on what's app @ 8639839***

Company Website URL: http://www.apollotelehealth.com/

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Keyskills:   inbound Customer Support Bpo Voice Bpo bba domestic bpo customer service Outbound Process Contact center Customer Relationship voice process Domestic process Telecalling International Voice process Hindi