Customer Support Representative @ Joules to Watts

Job Description

Hiring for TOP MNC

We are currently hiring for a International Voice Process role at Accenture, and the employment will be under the payroll of Joule to Watts (J2W).

EXP : 0.6 TO 4 Years

Location : PUNE

Qualification : HSC & Graduation

Note : Excellent Communication

Working Hours:
Shift will be in any of United States of America time zones
Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Job Responsibilities / Authorities

* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

* Walk customers/ Provide navigational support on self-service portal

* Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

* Place outbound calls to customers when required in line with Client / Company guidelines

* Work productively whilst maintaining exceptional call/data quality standards in line with targets

* Contribute to the team through open and regular communication with peers / supervisors

* Adhere to all company or departmental policies and procedures (personnel and operational)

* Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

* Maintain regular and punctual attendance in line with company policies and procedures

* Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

* Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

* Good technical aptitude with an ability to learn quickly

* Excellent verbal and written communication skills Experience Profile

* Prior international BPO work experience preferred

* Freshers acceptable

Personal Attributes

* Able to work on a flexible basis as determined by the business needs

* Ability to work under pressure

* Team worker

* Positive Attitude

* Quick Learner

* Punctual and Disciplined

* Good Communication skills

* Customer Focussed

* Results driven

* High standards of Integrity

* Attention to detail

Interested candidates are encouraged to contact Priya at 9606973*** for further information or to express their interest.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty NBFC ( Non Banking Financial Services ) Manufacturing Travel / Tourism Medical / Healthcare FMCG / F/B Education / Training IT Services / Consulting Software Product BPO / Call Center BFSI Power / Energy Recruitment Services Pharma / Biotech Oil / Gas / Petroleum Banking Real Estate Financial Services Accounting / Auditing Square 1 Consulting Services Hiring For A reputed Chemical industry Consumer Durables / Electronics Media / Dotcom / Entertainment Engineering / Construction Investment Banking / Venture Capital / Private Equity Aviation / Airline Automation Export-Import / Trading Shipping Hospitality FinTech Automobile / Auto Ancillaries Others Printing / Packaging Broking Auto Components E-Learning Furnishings / Sanitaryware / Electricals Chemical / Plastic / Rubber / Glass 97 KPO / Analytics Sanskar HR Consultancy Services Hiring For Chemical Industry Emerging Technologies MFI ( Micro Finance ) Heat ventilation Air conditioning Heat ventilation Air conditioning Subhadra Jobs Consultancy Hiring For Bpo Industry Subhadra Jobs Consultancy Hiring For Bpo Industry Acme Services Private Limited Hiring For Beauty Skin Care Industry Semiconductors Semiconductors Mining Sanskar HR Consultancy Services Hiring For Manufacturing Industry Sports / Fitness AMOHA CONSULTING AND VENTURES PRIVATE LIMITED Hiring For Urgent | Hiring for Branch Sales Manager role in NBFC Industry for Navi Mumbai - 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Keyskills:   International Voice Process International BPO Us Calling Inbound Voice Process Excellent Communication In English International Voice Us Voice Process