Cloud VDI and Cloud Engineer
- NTT DATA Business
- 5 - 7 years
- Noida, Gurugram
- 6 days ago
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Job Description
- Proactively monitor VDI performance, capacity, and availability
- Respond to alerts, incidents, and service requests within defined SLAs
- Triage and resolve technical issues, escalating as needed
- Diagnose and resolve VDI-related issues (e.g., login failures, session disconnects, slow performance)
- Perform root cause analysis to identify long-term solutions
- Work closely with vendors and internal teams to escalate complex issues
- Execute routine maintenance tasks such as software updates, system patching, and version upgrades
- Maintain and optimize virtualization solutions (e.g., Citrix, VMware Horizon, Microsoft Remote Desktop)
- Document technical procedures, troubleshooting steps, and solutions in a knowledge base
- Produce regular status reports and incident summaries for management and stakeholders
- Collaborate in creating and maintaining technical documentation for infrastructure changes
- Partner with various teams (Network, Storage, Security) to ensure system reliability and security compliance
- Provide clear communication to stakeholders about system changes, incidents, and resolutions
- Assist in planning for capacity, scalability, and enhancements to meet business requirements
- Bachelor s degree in Computer Science, Information Technology, or a related field preferred
- 7+ years of experience in an IT support role, with at least 5-7 years of experience in VDI administration or support
- Hands-on experience with Cloud VDI, Microsoft Remote Desktop Services
- Strong grasp of virtualization technologies (e.g., VMware vSphere, Microsoft Hyper-V)
- Familiarity with network, storage, and server hardware concepts that affect VDI performance
- Excellent troubleshooting abilities and a methodical approach to problem-solving
- Strong communication skills to interact with technical and non-technical stakeholders
- Ability to work effectively under pressure in a fast-paced, 24x7 support environment
- Customer-oriented mindset with a commitment to delivering high-quality service
- Willingness to work in rotating shifts or on-call schedules, including nights, weekends, and holidays
- Ability to obtain and maintain relevant certifications (e.g., Citrix Certified Associate - Virtualization, VMware Certified Professional) is a plus
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: NTT DATA BusinessLocation(s): Noida, Gurugram
Keyskills: Computer science VMware Remote desktop Cloud VDI Troubleshooting microsoft Information technology Virtualization Technical documentation
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