ITSM Consultant
- Algoleap Technologies
- 15 - 20 years
- Chennai
- 2 months ago
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Job Description
Job_Description":"
15+years Experience, IDP DC Chennai Location
Interim State (Key Deliverables) 3 months:
- ITSM Platform Capability Assessment and Gap Analysis
- Target Operating Model (TOM) for ITSM Platform Team
- Team structure and roles
- Interaction model between business units, platform, and operations
- Roadmap for ITSM Platform Uplift (612 Months)
- Key initiatives (e.g., Intelligence Integration, Experience Enhancement (Virtual agents))
- Quick wins vs strategic enablers
- Dependencies, risks, resource requirements
- Skills Transition and Recruitment Support Plan
- Architecture Best Practices and Guardrails Documentation
- Executive Playback and Handover
","
- Skills Transition and Recruitment Support Plan
- Key initiatives (e.g., Intelligence Integration, Experience Enhancement (Virtual agents))
- Roadmap for ITSM Platform Uplift (612 Months)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Algoleap TechnologiesLocation(s): Chennai+ View Contact
Keyskills: Architecture Senior Executive ITSM Transition Gap analysis Recruitment
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