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Shift Manager - L2 @ Algoleap Technologies

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 Shift Manager - L2

Job Description

Job_Description":"
JOB Description for Shift Manager -L2
Customer Name
MSIL LOCATION
Gurgaon DOMAIN
Shift Manager Level (L1/L2/L3)
L2 Required Relevant Domain Experience
3-6 years in Shift Management Job Type (Onsite/Remote)
Onsite Shift details (General/ 24X7)
24*7 Support Qualification
B.E.//BSc Certifications Required if ANY
ITIL Certification Budget
5-7 LPA Mandatory Requirement (If Any)
Role Purpose
To manage Shift and Incident Management ( IPC)
JOB RESPONSIBILITIES
Must Have:-
1)
Knowledge of shift operation Incident management, Service request, Problem Management and Change management.
2)
Understanding SOW, SLA.
3)
Overseeing the incident management process and team members involved in resolving the incident.
4)
Responding to a reported service incident, identifying the cause, and initiating the incident management process.
5)
Working for RCA and submitting reports.
6)
Prioritizing incidents according to their urgency and influence on the business.
7)
Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
8)
Collaborating with the incident management team to ensure that all protocols are diligently followed.
9)
Logging all incidents and their resolution to see if there are recurring malfunctions.
10)
Adjusting the incident management process as required to ensure its effectiveness.
11)
Communicating with upper management if major issues are found in the IT system.
12)
Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
13)
Daily, Weekly. monthly MIS reporting knowledge.
FOR HPE
Project Manager
Date
Signature
FOR Customer
Project Manager
Date
Signature
Technical Skills/Knowledge requirement
1)
Resource should have experience in managing shift operations. (Must)
2)
Resource should have experience of managing team. (Must)
3)
ITIL framework knowledge and certification (Must) ","

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Incident Management
Employement Type: Full time

Contact Details:

Company: Algoleap Technologies
Location(s): Noida, Gurugram

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Keyskills:   ITIL certified MIS reporting RCA Change management Shift management Problem management Incident management Scheduling SOW Management

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Algoleap Technologies

OneForma is part of Centific, a global digital and technology services company. We bring together data, intelligence, and experiences to deliver human-centric solutions to complex business challenges.\n\nOneForma and Centific are an equal opportunity employer and will not discriminate against any of...

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