Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Cognizant Hiring Freshers_ Hyderabad

Home > Voice / Blended

Cognizant  Cognizant Hiring Freshers_ Hyderabad

Job Description

Job Expectations:

  • Excellent communication and interpersonal skills
  • Proficient in using computers and MS Office
  • Able to type 30 words per minute in the preferred language
  • Able to work in different shifts depending on business requirements
  • Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
  • Follow all compliance and security measures related to client data
  • Ensure process guidelines are followed and met as documented
  • Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.
  • Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.

Job Description:

  • Moderate the content and ensure the required accuracy is maintained.
  • Complete the given assignments within the defined SLA/TAT
  • Work and understand metrics to manage performance independently
  • Make the correct decisions to ensure accurate information is updated on the front-end.
  • Focus on achieving 100% user satisfaction and ensure zero client escalations.

Skills Required:

  • Excellent command over communication skills.
  • Excellent customer service skills.
  • Willing to work in a shift based work schedule
  • Sound judgment while moderating the content
  • Effectively communicate his/her thoughts in a well-organized manner
  • Should be on par with CEFR C1 quality in English, and be fluent in conversant

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Freshers

Contact Details:

Company: Cognizant
Location(s): Hyderabad

+ View Contactajax loader


Keyskills:   Excellent Communication In English Voice Process

 Fraud Alert to job seekers!

₹ Not Disclosed

Similar positions

Hiring For International /Internatio process - Customer support@ 4.5L

  • Sancrest Consulting
  • 0 - 2 years
  • Noida, Gurugram
  • 2 days ago
₹ 2.75-4.25 Lacs P.A.

Cognizant hiring Freshers_Hyderabad

  • Cognizant
  • 0 years
  • Hyderabad
  • 2 days ago
₹ Not Disclosed

Fresher Hiring Technical Support Engineer

  • Rakesh Kumar
  • 0 years
  • Noida, Gurugram
  • 2 days ago
₹ 2.5-3.5 Lacs P.A.

Freshers in International Non-Voice & Voice Process

  • e care India
  • 0 - 1 years
  • Chennai
  • 2 days ago
₹ Not Disclosed

Cognizant

Company DetailsCognizant Technologies Ltd