Senior Production Support Engineer (PL/SQL) @ Conduent

Job Description

Are you the kind who thrives under pressure, enjoys digging deep into database issues, and believes in getting it done right, not just fast?

Were looking for a Senior Production Support Engineer with solid PL/SQL and Linux expertise to handle critical incidents, minimize downtime, and ensure smooth performance for our enterprise-grade systems at CNDT.

This isnt just another support role. Youll be the guardian of uptime, the go-to problem-solver, and a strategic voice in improving system resilience.

Responsibilities:

• Take ownership of production incidents, identify root causes, and restore services fast
  
• Perform in-depth PL/SQL troubleshooting and resolve database-related bugs, performance issues, and inconsistencies
  
• Respond promptly to system alerts, monitor logs, and handle escalations
  
• Provide 24/7 on-call support on a rotating schedule
  
• Study system documentation and application flows to provide proactive support
  
• Collaborate with internal tech teams and external vendors to resolve issues quickly and effectively
  
• Actively contribute to reducing MTTR (Mean Time To Restoration) and improving service reliability
  
• Guide junior engineers and support resources; be a technical SME for designated apps
  
• Participate in root cause analysis, documenting findings and lessons learned
  
• Suggest and implement process improvements, automation, and optimizations
  
• Maintain database and server health, track performance, and ensure space management
  
• Participate in project planning meetings and advocate production-readiness
  
• Perform regular maintenance tasks and uphold data integrity
  

Requirements:

• Bachelors degree in Computer Science, IT, or related field
  
• 710 years of experience in PL/SQL development/support
  
• Strong knowledge of Oracle databases, stored procedures, packages, and query tuning
  
• Experience in production support, incident handling, and performance optimization
  
• Minimum 5+ years working in Linux environments
  
• Good command over shell scripting, with added bonus if you know Python, Perl, or Ruby
  
• Ability to perform log analysis and lead service restoration efforts
  
• Effective communicator who can handle pressure and lead during outages
  

Nice-to-Haves:

• Knowledge of Oracle 19c, data warehousing, or ETL flows
  
• Familiarity with cloud platforms (AWS/OCI)
  
• Exposure to ITIL processes or tools like ServiceNow, Jira
  
• Understanding of CI/CD and DevOps principles
  
• Experience working with monitoring tools (e.g., Grafana, Nagios, Prometheus)
  

Why Join Us?

• Flexible hybrid work setup
  
• Competitive CTC as per current market trends
  
• Work with mission-critical systems that truly impact businesses
  
• Learn, grow, and be part of a collaborative engineering culture
  
• Leadership that backs innovation and ownership

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Keyskills:   12C Oracle Database Plsql Development 19C Linux Unix Query Optimization MTTR Aws Cloud Servicenow Debugging Triggers Perl Ci/Cd Performance Tuning Unix Administration Oracle 11G Monitoring Tools RCA Stored Procedures Azure Cloud Ruby Scripting ITIL Process Python