Senior Production Support Engineer (PL/SQL)
- Conduent
- 7 - 10 years
- Bengaluru
- 3 days ago
- Email to a friend
- Report this job
Job Description
Are you the kind who thrives under pressure, enjoys digging deep into database issues, and believes in getting it done right, not just fast?
Were looking for a Senior Production Support Engineer with solid PL/SQL and Linux expertise to handle critical incidents, minimize downtime, and ensure smooth performance for our enterprise-grade systems at CNDT.
This isnt just another support role. Youll be the guardian of uptime, the go-to problem-solver, and a strategic voice in improving system resilience.
Responsibilities:
- Take ownership of production incidents, identify root causes, and restore services fast
- Perform in-depth PL/SQL troubleshooting and resolve database-related bugs, performance issues, and inconsistencies
- Respond promptly to system alerts, monitor logs, and handle escalations
- Provide 24/7 on-call support on a rotating schedule
- Study system documentation and application flows to provide proactive support
- Collaborate with internal tech teams and external vendors to resolve issues quickly and effectively
- Actively contribute to reducing MTTR (Mean Time To Restoration) and improving service reliability
- Guide junior engineers and support resources; be a technical SME for designated apps
- Participate in root cause analysis, documenting findings and lessons learned
- Suggest and implement process improvements, automation, and optimizations
- Maintain database and server health, track performance, and ensure space management
- Participate in project planning meetings and advocate production-readiness
- Perform regular maintenance tasks and uphold data integrity
Requirements:
- Bachelors degree in Computer Science, IT, or related field
- 710 years of experience in PL/SQL development/support
- Strong knowledge of Oracle databases, stored procedures, packages, and query tuning
- Experience in production support, incident handling, and performance optimization
- Minimum 5+ years working in Linux environments
- Good command over shell scripting, with added bonus if you know Python, Perl, or Ruby
- Ability to perform log analysis and lead service restoration efforts
- Effective communicator who can handle pressure and lead during outages
Nice-to-Haves:
- Knowledge of Oracle 19c, data warehousing, or ETL flows
- Familiarity with cloud platforms (AWS/OCI)
- Exposure to ITIL processes or tools like ServiceNow, Jira
- Understanding of CI/CD and DevOps principles
- Experience working with monitoring tools (e.g., Grafana, Nagios, Prometheus)
Why Join Us?
- Flexible hybrid work setup
- Competitive CTC as per current market trends
- Work with mission-critical systems that truly impact businesses
- Learn, grow, and be part of a collaborative engineering culture
- Leadership that backs innovation and ownership
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Head - Tech SupportEmployement Type: Full timeContact Details:
Company: ConduentLocation(s): Bengaluru
Keyskills: 12C Oracle Database Plsql Development 19C Linux Unix Query Optimization MTTR Aws Cloud Servicenow Debugging Triggers Perl Ci/Cd Performance Tuning Unix Administration Oracle 11G Monitoring Tools RCA Stored Procedures Azure Cloud Ruby Scripting ITIL Process Python
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