Customer Service Executive
- Muthoot FinCorp (MFL)
- 0 - 4 years
- Kolkata
- 24 hours ago
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Job Description
JOB DESCRIPTION
Position/Designation CUSTOMER SERVICE EXECUTIVE
Grade
B1
Department
BRANCH
Sub Department(if any)
N/A-SubDepartment
Employment Type
Probationer
Job Role
Branch Business Support
Reporting to - Designation and Grade
BRANCH MANAGER-C2
NoOfReportees
Main Tasks
To handle day to day business transactions, customer queries and provide e ective resolution, ensure quality of business through proper process adherence. Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services.
Areas of Responsibility
To ensure quality of business and operational e ciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions
Special Requirements (if any)
Graduate/Post Graduate(Preferably -BCOM/MCOM )
Compensation Band
Based on Market Standards/Internal norms
Entitlements
As per policy
Stake Holders
MFL Sta , Group Company Sta , Customers
Assets Required
As per policy
Career Progression
Null
Personal Speci cation
Educational Quali cation
Graduate (minimum)/ Mcom added advantage
Technical Certi cation
Basic Computer Knowledge, esp.MS O ce applications mandatory
Skill Sets
(a) Ability to Prevent & Solve Problem(b) Logical thinking(c) Result orientation(d) Initiative (e) Creativity and innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart
Communication Skills
Conversant in local language and English
Remarks
Handle day to day Branch Business Transaction and serving walk-in Customers
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Walk-insContact Details:
Company: Muthoot FinCorp (MFL)Location(s): Kolkata+ View Contact
Keyskills: Basic STA SUB C ESP Relationship Operations Customer Service Executive
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