Customer Support Executive @ Coolboots Media

Job Description

Job Title: Customer Support Executive Email & Voice Support
Company: CoolBoots Media Pvt. Ltd.
Location: Gurgaon
Experience: Minimum 1 Year
Job Type: Full-Time

About the Role:

CoolBoots Media is seeking a proactive and customer-focused Customer Support Executive to join our growing team. You will be responsible for addressing customer queries via email and voice support for our AI-powered product Outspark, ensuring a seamless and satisfying experience for our users.

Key Responsibilities:

• Respond promptly and professionally to customer queries via email and voice
  
• Understand customer concerns and provide effective, accurate solutions
  
• Coordinate with internal teams to resolve issues efficiently
  
• Maintain clear and concise records of customer interactions
  
• Ensure high levels of customer satisfaction and contribute to continuous support improvement
  

Requirements:

• Good written and verbal communication skills (English proficiency preferred)
  
• Basic computer knowledge and email handling skills
  
• Ability to multitask and manage multiple conversations
  
• Minimum 1 year of experience in customer support (email/voice)
  
• A customer-centric attitude with strong problem-solving abilities
  

Benefits:

• Hands-on experience with an AI-powered platform
  
• Free lunch provided at the office
  
• Comprehensive medical insurance
  
• Career growth and advancement opportunities in a rapidly growing organization
  
• Structured training and continuous support to help you succeed
  

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