Email/ Chat process - Oyo rooms ( WFH)
- OYO
- 1 - 5 years
- Noida, Gurugram
- 5 days ago
- Email to a friend
- Report this job
Job Description
Hi , We are looking for a detail-oriented and customer-focused Email Support Executive to join our team. In this role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction through timely and professional email communication.Key Responsibilities:
- Respond promptly to customer inquiries received via email.
- Understand customer issues and provide accurate, valid, and complete information.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution.
- Document all interactions and maintain detailed records of customer communication.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Collaborate with internal teams such as Sales, Technical Support, and Product Development to resolve complex queries.
- Maintain a high level of professionalism and empathy in every interaction.
- Meet performance metrics such as response time, resolution time, and customer satisfaction scores.
Requirements:
- Bachelors degree or equivalent experience preferred.
- 1-3 years of experience in a customer support or service-related role (email-based preferred).
- Excellent written communication skills in English.
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Help Scout) is a plus.
- Basic knowledge of [industry/product] is a plus.
Preferred Skills:
- Patience and empathy in dealing with customers.
- Ability to stay calm under pressure.
- Strong organizational and documentation skills.
- Proactive approach to identifying and solving recurring customer issues.
Role & responsibilities
Preferred candidate profile
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Email Support Communication Skills Fluent English Typing Speed International Non Voice Chat Support Non Voice Email Process
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OYO
Voyon is about visibility to the most granular level possible. Voyon delivers cloud-based solutions enabling organizations to derive the maximum value from the information available from multiple data sources, leading to informed decision making.
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