Typical Day of a Solution Engineer:
- Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers.
- Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls.
- Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation.
- Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform.
- Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends.
- Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement.
- Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers. Specific Responsibilities:
- Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation.
- Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
- Be an innovator who can build new solutions using out-of-the-box thinking.
- Engage with business users to build solution presentations, demonstrations and prototypes.
- Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.
- The ability to authoritatively present and articulate the business value to managers and executives of all levels.
- Deliver functional and technical responses to RFPs/RFIs.
- Work as an excellent teammate by chipping in, learning and sharing new knowledge.
- Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
- Lead multiple customer engagements concurrently.
- Be self-motivated, flexible, and take initiative. Required Skills:
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (eg extracurricular leadership roles, military experience, volunteer roles, work experience, etc)
- A minimum of 9+ yrs of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.-
- Strong focus and experience in pre-sales or implementation is required.
- Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw Day in life of across different LOBs.
- Business Analysis/ Business case/return on investment construction.
- Experience in sophisticated solution selling to Enterprise customers
- A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
- Outstanding presentation and demonstration skills.
Keyskills: Cloud computing Sales Business analysis SMB Business solutions Customer engagement Business case digital transformation CRM Salesforce