IT Support Engineer
- Bizacuity Solutions
- 2 - 3 years
- Hyderabad
- 2 days ago
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Job Description
What Youll Do:
- Be the first and second point of contact for our employees experiencing IT issues, providing timely and effective support via various channels (remote, on-site).
- Diagnose and resolve technical problems related to desktops, laptops, software applications, printers, and network connectivity.
- Take ownership of our Windows Server 2022 environment, managing user accounts, group policies, security updates, and overall system health.
- Configure, monitor, and troubleshoot our Sophos firewall to maintain a secure network environment.
- Ensure the optimal performance and security of our Cisco Meraki wireless network and managed switches.
- Participate in the deployment and configuration of new IT hardware and software.
- Help us maintain comprehensive documentation of our IT infrastructure and support procedures.
- Proactively monitor our IT systems to identify and address potential issues before they impact our operations.
- Collaborate effectively with other IT team members and external vendors.
- Continuously learn and stay updated on the latest IT trends, technologies, and security best practices to bring valuable insights to our team.
- A Bachelors degree in Computer Science, Information Technology, or a related field.
- 2-3 years of demonstrable experience in an IT support role.
- Strong practical knowledge of Windows Server 2022 administration, including Active Directory, DNS, DHCP, and Group Policy management.
- Hands-on experience with the configuration, management, and troubleshooting of Sophos firewalls.
- Experience in supporting and maintaining Cisco Meraki wireless networks and managed switches.
- Proven ability to troubleshoot hardware and software problems in a Windows environment.
- A solid understanding of network fundamentals (TCP/IP, DNS, DHCP) and network troubleshooting methodologies.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- A proactive and customer-focused approach to providing IT support.
- The ability to work both independently and collaboratively within a team.
- Relevant industry certifications (e.g., CCNA, Network+, Microsoft Certified: Windows Server Hybrid Administrator Associate, Sophos Certified Architect).
- Experience with scripting languages like PowerShell.
- Familiarity with virtualization technologies (VMware, Hyper-V).
- Exposure to cloud platforms (Microsoft Azure, AWS).
- Experience using IT service management (ITSM) tools.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Bizacuity SolutionsLocation(s): Hyderabad+ View Contact
Keyskills: active directory dns windows server network troubleshooting dhcp IT Support Engineer TCP/IP Microsoft Azure Group Policy management AWS
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