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Spot offers For Accenture,infosys salary 50k Call aditi

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Spot offers  Spot offers For Accenture,infosys salary 50k Call aditi

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
  • Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
  • Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
  • Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-5 years of experience in BPO/Call Centre environment.
  • Excellent communication skills in English language (written & spoken).
  • Ability to work rotational shifts including night shifts (UK shift).
  • Strong problem-solving skills with ability to handle multiple tasks simultaneously.
  • Basic computer knowledge with proficiency in Microsoft Office applications.

Greetings From Ignites Human Capital Services


Freshers


Experienced


Freshers 25k


Experienced

35k to 50k with 50k joining bonus


Two way transport

call ad**i@77*******9

call po**a@98*******4


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Freshers

Contact Details:

Company: Spot offers
Location(s): Bengaluru

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Keyskills:   associate college bpo Customer Service Bpo Customer Service Executive Query resolving Calls Customer Management call Customer Relationship Customer Care Escalations Customer Retention handling Customer Handling

 Fraud Alert to job seekers!

₹ 2-6 Lacs P.A

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Spot offers

Greetings From Ignites Human Capital Services PVT LTD Roles and Responsibilities Provide exceptional customer support to clients through phone calls Handle customer queries related to products/services offered by Accenture. Resolve issues promptly and efficiently while maintaining a high level ...