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Citrix Administrator @ Outworx Solutions

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 Citrix Administrator

Job Description

Job Title: Citrix Administrator L2

Location: Ghansoli, Navi Mumbai

immediate joiners


Job Description:


Key Responsibilities


  • Provide L2 support for Citrix Virtual Apps & Desktops, Citrix Cloud, and Citrix NetScaler (ADC).
    Troubleshoot and resolve complex Citrix session issues, application performance issues, and connectivity problems.
    Monitor Citrix environments for latency, resource utilization, and overall system health.
    Manage Citrix user profiles, group policies, and access permissions.
    Perform maintenance activities such as patching, updates, and configuration changes.
    Analyze logs, debug errors, and provide root cause analysis for recurring issues.
    Work with internal teams and vendors to implement fixes and enhancements.
    Escalate unresolved critical issues to L3 support or vendor as needed.
    Assist in capacity planning and performance optimization.
    Maintain detailed documentation of issues, troubleshooting steps, and solutions.
    Train and mentor L1 support engineers.
    Ensure compliance with IT security policies and best practices.

Required Skills & Qualifications


  • 3-6 years of experience in Citrix administration and support.
    Strong understanding of Citrix Virtual Apps & Desktops (XenApp/XenDesktop).
    Hands-on experience with Citrix Cloud, Citrix NetScaler (ADC), and StoreFront.
    Proficiency in Windows Server, Active Directory, Group Policy, and PowerShell scripting.
    Good knowledge of networking concepts (DNS, DHCP, VPN, RDP, ICA, Load Balancing).
    Experience with monitoring tools like Citrix Director, ControlUp, or similar.
    Strong analytical and troubleshooting skills.
    Excellent communication skills for handling escalations and user interactions.
    Ability to work in a shift-based 24x7 support environment.
    Preferred Education qualification - BE / BCA / MCA / BSC IT / MSC IT

Preferred Certifications


  • Citrix Certified Associate - Virtualization (CCA-V)
    Citrix Certified Professional - Virtualization (CCP-V)
    Microsoft Certified: Azure Administrator Associate
    ITIL Foundation Certification

Work Environment


  • Remote support role with 24x7 shift-based coverage.
    Collaboration with L1, L3, and infrastructure teams.
    Opportunities for career growth and skill enhancement within Citrix technologies.

If anyone is interested please share their resume on ma***************e@ou****x.com


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: Outworx Solutions
Location(s): Mumbai

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Keyskills:   Citrix Netscaler XenServer XenApp

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Outworx Solutions

\n\n Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through thei...