Citrix Administrator
- Outworx Solutions
- 3 - 6 years
- Mumbai
- 4 days ago
- Email to a friend
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Job Description
Job Title: Citrix Administrator L2
Location: Ghansoli, Navi Mumbai
immediate joiners
Job Description:
Key Responsibilities
- Provide L2 support for Citrix Virtual Apps & Desktops, Citrix Cloud, and Citrix NetScaler (ADC).
Troubleshoot and resolve complex Citrix session issues, application performance issues, and connectivity problems.
Monitor Citrix environments for latency, resource utilization, and overall system health.
Manage Citrix user profiles, group policies, and access permissions.
Perform maintenance activities such as patching, updates, and configuration changes.
Analyze logs, debug errors, and provide root cause analysis for recurring issues.
Work with internal teams and vendors to implement fixes and enhancements.
Escalate unresolved critical issues to L3 support or vendor as needed.
Assist in capacity planning and performance optimization.
Maintain detailed documentation of issues, troubleshooting steps, and solutions.
Train and mentor L1 support engineers.
Ensure compliance with IT security policies and best practices.
Required Skills & Qualifications
- 3-6 years of experience in Citrix administration and support.
Strong understanding of Citrix Virtual Apps & Desktops (XenApp/XenDesktop).
Hands-on experience with Citrix Cloud, Citrix NetScaler (ADC), and StoreFront.
Proficiency in Windows Server, Active Directory, Group Policy, and PowerShell scripting.
Good knowledge of networking concepts (DNS, DHCP, VPN, RDP, ICA, Load Balancing).
Experience with monitoring tools like Citrix Director, ControlUp, or similar.
Strong analytical and troubleshooting skills.
Excellent communication skills for handling escalations and user interactions.
Ability to work in a shift-based 24x7 support environment.
Preferred Education qualification - BE / BCA / MCA / BSC IT / MSC IT
Preferred Certifications
- Citrix Certified Associate - Virtualization (CCA-V)
Citrix Certified Professional - Virtualization (CCP-V)
Microsoft Certified: Azure Administrator Associate
ITIL Foundation Certification
Work Environment
- Remote support role with 24x7 shift-based coverage.
Collaboration with L1, L3, and infrastructure teams.
Opportunities for career growth and skill enhancement within Citrix technologies.
If anyone is interested please share their resume on ma***************e@ou****x.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Outworx SolutionsLocation(s): Mumbai+ View Contact
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