Program Registration Expert_Marathi |WFH|
- Nxtwave Disruptive
- 0 - 2 years
- Mumbai
- 3 days ago
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Job Description
Role : Program Registration Expert (PRE)
Department : Sales
Job Summary:
As a Program Registration Expert (PRE), you will play a pivotal role in guiding parents and learners through the Digital Loan/EMI (Equated Monthly Installment) process, ensuring smooth course access. In addition to facilitating registrations, you will actively contribute to the sales process by emphasizing the value of the CCBP 4.0 Academy programs and the importance of mastering 4.0 tech skills. A successful candidate will possess excellent communication skills, a polished demeanor, and a results-driven mindset to ensure leads are converted into successful enrollments.
Key Responsibilities:
1. Convey Program Value:
- Articulate the benefits and transformative impact of the CCBP 4.0 Academy programs to potential learners and their parents, fostering confidence in their decision to enroll.
2. Hooking Customers to Program Values:
- Use clear and impactful communication to explain how 4.0 tech skills are shaping the future and why they are essential for success in today's world, ensuring parents and learners understand the importance of investing in the program.
3. Overcoming Resistance:
- Identify and address objections or concerns raised by parents or learners, effectively presenting the program's value to regain and onboard leads who might otherwise back out.
4. Transparent Fee Structure Explanation:
- Provide clear and detailed information about the various fee structures and payment options available, ensuring transparency and trust during the registration process.
5. EMI/Digital Loan Process Guidance:
- Guide parents and learners step-by-step through the digital loan process, making it seamless and ensuring all requirements are met for course registration.
6. Timely Fee Setup Completion:
- Ensure the prompt completion of course fee setup, including loan agreements, enabling students to access their courses without delay.
7. Customer Support:
- Address queries or concerns related to program registration, fees, or EMI options promptly and effectively, providing a top-notch customer experience.
Ideal Candidate:
- Polished Communication:
- Exceptional verbal and written communication skills in Marathi.
- Ability to explain complex processes (e.g., EMI, NBFCs) in simple, understandable terms.
- Sales Mindset: A results-oriented individual who thrives on meeting and exceeding enrollment targets.
- Problem-Solving Skills: Ability to handle objections, resolve concerns, and bring leads back into the enrollment pipeline.
- Customer-Centric Approach: A passion for guiding and assisting parents and learners to make informed decisions.
- Tech Savvy: Familiarity with digital loan processes and a basic understanding of 4.0 tech skills is a plus.
- Relevant Experience: Proven experience in customer service or sales, ideally in an educational setting, is an added advantage.
Work Details:
Internship : 3 Months (15k - 20k per month)
CTC : Upto 3 LPA
Location : Remote
Working days : 6 days a week
Language : Marathi & English
Job Classification
Industry: Education / TrainingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Nxtwave DisruptiveLocation(s): Mumbai
Keyskills: Program Coordination Registration Management Event/Program Logistics Data Entry Operation Communication Skills Customer Service Problem Solving Follow-up Communication Interpersonal Skills
Nxtwave Disruptive
About Nxtwave: NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised 275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orio...
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