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Customer Service Executive - Two Wheeler Loans - Vriddhi @ Tata Capital

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Tata Capital  Customer Service Executive - Two Wheeler Loans - Vriddhi

Job Description

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Mumbai. The ideal candidate will have 0-3 years of experience ensuring the achievement of disbursement targets for retail loan products with minimal delinquency. Roles and Responsibility
  • Identify target areas for prospective business and pre-screen customer segments according to organizational norms.
  • Ensure login and disbursement numbers meet targets, along with achieving sanction ratio targets.
  • Proactively understand customer needs and cross-sell multiple products as required.
  • Execute sales promotion activities to build customer interest in the TCFSL brand.
  • Build strong client relationships internally and externally, fostering a strong brand identification with potential customers.
  • Develop strong distribution channels and provide training to staff members and vendors.
  • Ensure compliance with all Audit/RBI regulations.
  •  Job
  • Graduate in any discipline.
  • Strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet targets.
  • Familiarity with audit/RBI regulations and compliance procedures.
  • Experience in customer relationship management and sales promotion activities.
  • TitleCustomer Service Executive - Two Wheeler Loans - Vriddhi - Shajapur - Radhakishan Complex - CSE, ref=6586539.
  • Job Classification

    Industry: Financial Services
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success, Service & Operations - Other
    Role: Customer Service
    Employement Type: Full time

    Contact Details:

    Company: Tata Capital
    Location(s): Mumbai

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    Keyskills:   customer relationship customer service retail sales cse non voice process international bpo backend operations customer care customer support disbursement sales promotion voice process relationship management vendor client relationship crm

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