Client Solutions Manager, Ecommerce
- Meta
- 5 - 10 years
- Bengaluru
- 5 days ago
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Job Description
Apply to this job Meta is seeking a Client Solutions Manager (CSM) to join our Marketing Solutions team - working across Indias largest digital marketing platforms, Facebook, Instagram & WhatsApp. The CSM will work with large eCommerce advertisers, who are operating multi-channel, and combine a focus on performance & brand marketing on the Meta platforms. We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for marketing, and firm belief that the future of marketing is AI powered, data-driven and grounded in measurable outcomes to drive help Indias leading eCommerce companies achieve their business outcomes. The CSM is responsible to drive ad revenue across Meta platforms, by constructing robust digital marketing plans and using data and analytics to offer consultative advice for Indias largest eCommerce companies.
Client Solutions Manager, Ecommerce Responsibilities
- Work with brands to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendations
- Build key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Meta narrative
- Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
- Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
- Media Planning, Strategy, and Measurement: Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimization and real time targeting recommendations)
- Project Management: Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients
- Partnering with cross-functional teams in measurement, product, SMEs to deliver to client requirements
Minimum Qualifications
- 5+ years of experience in performance marketing and/or account management roles in the eCommerce industry across business/category/P&L roles
- Knowledge of online and traditional advertising and/or eCommerce business
- Analytical skills, experience producing and interpreting data-sets on which to deliver actionable insights, which can be confidently presented to external clients
- Experience in developing and managing cross functional partnership as well as client relationships in complex and rapidly evolving environment
- Experience operating effectively in an ambiguous and unstructured environment to rapidly upskill, prioritize and deliver outcomes
- Effective and creative problem solving and decision making skills
Preferred Qualifications
- Understanding of Digital Marketing, Technology, and accompanying Meta advertising solutions [not mandatory]
- Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy [not mandatory]
About Meta
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Equal Employment Opportunity
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .
Job Classification
Industry: InternetFunctional Area / Department: Marketing & CommunicationRole Category: Corporate CommunicationRole: Head - Client RelationsEmployement Type: Full timeContact Details:
Company: MetaLocation(s): Bengaluru+ View Contact
Keyskills: Industry research Client solutions Online marketing Project management Account management Digital marketing Business solutions Media planning Marketing strategy Analytics
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