Walk-in drive For Experience - Digital Business 5th Jul-25 at Chennai
- Infosys BPM
- 2 - 6 years
- Chennai
- 2 days ago
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Job Description
Walk-in drive for Marketing Data analyst on 05-July-2025 at Chennai location.
Greeting from Infosys BPM Ltd.,
You are kindly invited for the Infosys BPM: MEGA Walk-In Drive on 05th July 2025 at Chennai.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume
Documents to Carry:
- Please carry 2 set of updated CV (Hard Copy).
- Carry any photo Identity proof (PAN Card /Driving License/Voters ID card/Passport).
Interview details:
Interview Date: 05-July-2025
Interview Time: 10 AM till 1 PM
Interview Venue:
Infosys BPM Limited-Pacifica Tech Park, Old Mahabalipuram Road, Near Punjab Bank, Navalur, Chennai, Tamil Nadu 603103
Designation #1: Process Specialist
Skills: Excellent Analytical and Communications skills. Good at MS office with a strong knowledge in MS Excel and formulas. Knowledge in digital domain is must (experience in SAP, Naviga and Putty application) would be an added advantage.
Experience: - 2+Years
Shifts: Night shift with weekend support
Educational Criteria: Any degree
Work location: Chennai (Pacifica)
Job Description
Executes transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the Process Executives. Supports the Team Lead in training, daily reviews, and escalation resolution with the Objective to meet SLA targets for the specific process within the guidelines, policies of the company. Collaborates with the team to bring in new ideas and implements solutions to bring in process improvements and efficiency. Responsible for handling customer request and queries. Creates the necessary process documents, trains the new joiners in the team. Provide necessary coaching and feedback to the analyst to groom the team. Flexible to work from respective DC office and continuous night shift with weekday offs. Take initiates and participates in Ops and Org wide initiatives.
Designation #2: Team Lead
Skills: Excellent Analytical, Presentation, Cross cultural and Communications skills. Good at MS office with a strong knowledge in MS Excel and formulas. Experience in digital domain is mandate, Team management, Client handling and driving process efficiency. Knowledge in digital domain is must (experience in SAP, Naviga and Putty application) would be an added advantage.
Experience: - 4+Years
Shifts: Night shift with weekend support
Educational Criteria: Any degree
Work location: Chennai (Pacifica)
Job Description:
Client and Escalation Management
- Leads and manages all customer-related activities, fostering strong relationships to ensure the consistent delivery of high-value services.
- Handles process updates, escalations, and builds informal networks within client organizations.
- Plans proactively with process owners to maintain strong client relationships and delivery predictability.
Team Building and People Management
- Leads and coaches cross-functional teams to foster collaboration and engagement.
- Conducts regular reviews, monitors performance dashboards, and supports team development.
- Implements career development and succession planning to sustain motivation and performance.
Governance and Compliance
- Ensures 100% compliance with SLAs, metrics, and contractual obligations.
- Conducts internal/external governance reviews and monitors quality adherence.
- Prepares MIS reports, manages service quality plans, and resolves escalations.
Process Improvement and Reporting
- Leads continuous improvement projects to enhance efficiency and satisfaction.
- Manages client reporting and drives initiatives to improve customer and employee satisfaction.
Regard's
Infosys BPM team
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Walk-insContact Details:
Company: Infosys BPMLocation(s): Chennai
Keyskills: digital marketing SAP Putty application Naviga digital domain Team Management MS Excel Client Handling
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