Job Description
Key Job Responsibilities
To ensure quality of business and operational e ciency through proper process adherence and facilitate smooth functioning of branches.
Promote and maintain positive relations with all contacts, customers, and potential customers
Achieve desired level of productivity to meet & contribute towards branch profitability targets.
Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
Conduct promotional activities for marketing and drive referral programs for customer acquisition
Responsible to handle day to day transactions and valuables.
Maintain all data and records related to daily transactions
Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being
Knowledge, Skills & Attributes
Result Orientation
Customer Service & Retention Focus
Digital Mindset
Relationship Building
Process Knowledge/ Orientation
Effective Time Management
Cross Selling / Upselling Skills
Business Development
Communication Skills Proficiency in local language and English
Role Requirements
Educational Qualification Graduate
Experience Freshers / 1 year experience in lending / financial services
Job Classification
Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Freshers
Contact Details:
Company: Muthoot FinCorp (MFL)
Location(s): Vijayawada, Guntur
Keyskills:
Customer acquisition
Time management
Relationship building
Focus
Relationship
Customer service
Operations
Financial services
Senior Customer Service Executive