Role Overview
We are seeking a Reviews & Ratings Specialist who will be the voice of our brand across review platforms. Your primary responsibility will be to improve our online reputation by managing guest feedback, responding to reviews across platforms (Google, Booking.com, etc.), resolving guest issues via email and internal coordination, and proactively turning negative experiences into positive ones. Youll play a vital role in enhancing property ratings and guest satisfaction across our portfolio.
Key Responsibilities
Key Requirements
Keyskills: Communication Skills Empathy & Emotional Intelligence Reputation Management Customer Relationship Management Attention to Detail Analytical Thinking
Voyon is about visibility to the most granular level possible. Voyon delivers cloud-based solutions enabling organizations to derive the maximum value from the information available from multiple data sources, leading to informed decision making.