L2 SCCM/Intune:
Minimum 4+ years experience in End User Computing Domain and Technologies including SCCM Infrastructure Management across various versions (v16xx; 17xx, 18xx)
Sound knowledge on processes for Software Distribution processes and toolsets (Applications/Packages/App-V packages) and App Catalogues.
Sound knowledge on Security Patch Management processes and custom reporting, 3rd Party Application patching, Vulnerability Management toolsets.
Good knowledge on SQL and WMI queries, collections, user and device affinity, collections and compliance settings.
Good knowledge on Image Management processes along with supporting toolsets like MDT, WADK, and Cloud based provisioning.
Have understanding / working knowledge on Technologies like Office 365, Intune, Azure, Application Packaging, and Virtualization technologies.
Deep knowledge on Operating system versions (Windows 10, Windows 7, Server 2012, 2016), its configurations.
Ability to support issues pertaining to SCCM infrastructure, Image Management and relevant services.
Understanding of Service Level Agreements and ITIL Processes and Ensure goals for (SLA) Service Level Agreements are met along with Service Now Tool.
Excellent knowledge on supported processes like Requirements gathering, Customer and Stakeholder communications, Project control incl. effective learning skills.
Flexible with Shifts (open for 24*7 support)
Keyskills: Windows Server Intune SCCM L2 Support Application Packaging End User Computing