We are looking for a skilled professional to join our team as a Manager - Delivery in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 13 years of experience and be based in Mumbai. Roles and Responsibility
Manage and oversee the delivery of projects, ensuring timely completion and quality results.
Coordinate with cross-functional teams to identify and prioritize project requirements.
Develop and implement effective project plans, resource allocation, and risk management strategies.
Monitor and report on project progress, identifying areas for improvement and implementing changes.
Collaborate with stakeholders to gather business requirements and provide solutions that meet their needs.
Ensure compliance with organizational policies, procedures, and industry standards.
Job
Proven experience in managing multiple projects simultaneously, with a strong focus on customer satisfaction.
Excellent communication, interpersonal, and problem-solving skills, enabling strong collaboration with diverse stakeholders.
Strong analytical and decision-making skills, with the ability to interpret complex data sets.
Experience working in a fast-paced environment, prioritizing tasks and managing competing demands.
Ability to adapt to changing priorities and deadlines, demonstrating flexibility and resilience.
Strong leadership skills, motivating and guiding team members to achieve exceptional results.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full time