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Content Writer @ Wipro

Home > Content Management (Print / Online / Electronic)

 Content Writer

Job Description


  Role PurposeThe purpose of this role is to conduct audits to ensure quality compliance within the account.   Essential Skills :   1.5+ years of experience in a content writing or CX role within support operations or a similar domain.
  • Exceptional communication skills both verbal and written in English.
  • Demonstrated ability to create SOPs, process documents, and training material.
  • Prior experience in call/email support and creating scripts for support teams.
  • Experience managing content initiatives across multiple stakeholders and regions.
  • Strong critical thinking, analytical, and problem-solving skills.
  • High attention to detail and ability to quickly grasp complex workflows.
  • Self-starter with a curious mindset and proactive communication style.
  • Comfortable working in rotational shifts, including PST/IST schedules.
  • Experience with partner/vendor management is a plus.
  • Familiarity with support ecosystems is a bonus.
  • BonusProject management experience, experience with content/UX design, familiarity with content metrics.
  • Good to have social media customer support experience   Responsibility : SOP DevelopmentCreate, maintain, and update clear and concise SOPs to guide support agents in handling a wide range of customer issues.
  • Training EnablementPlan, develop, and execute engaging weekly/biweekly training and refresher sessions across channels.
  • Support Content CreationDesign calling/email scripts and other customer-facing or agent-facing content that reflects empathy, clarity, and consistency.
  • Process DesignCollaborate with cross-functional teams to map and optimize support processes and policies.
  • CX MindsetPut yourself in the customers' shoes to ensure support content resonates and resolves with empathy and efficiency.
  • Project LeadershipManage multiple content projects, set timelines, and ensure timely delivery while juggling priorities in a fast-paced environment.
  • Tone & LanguageAdapt tone and writing style to suit various scenarios from internal training to customer interactions.
  • Problem SolvingConduct deep-dive analysis to identify process/content gaps and drive corrective content initiatives.
  • Stakeholder CollaborationWork with global support managers and cross-functional teams to ensure visibility and alignment on content and training initiatives.
  • Operational ExecutionDefine success metrics for content projects, measure performance, and iterate for continuous improvement.
  • Portfolio & Project ManagementEstablish and maintain content project portfolios; plan and track progress of initiatives.
  • Tool UtilizationEfficiently work with business tools like Google Workspace, Data Studio, knowledge bases, and ticketing systems.    Experience of 2-3 years into Content Writing in a BPO environmentQualitification GraduateEssential Hiring Skills : 1.5+ years of experience in a content writing or CX role within support operations or a similar domain.
  • Exceptional communication skills both verbal and written in English.
  • Demonstrated ability to create SOPs, process documents, and training material.
  • Prior experience in call/email support and creating scripts for support teams.
  • Experience managing content initiatives across multiple stakeholders and regions.
  • Strong critical thinking, analytical, and problem-solving skills.
  • High attention to detail and ability to quickly grasp complex workflows.
  • Self-starter with a curious mindset and proactive communication style.
  • Comfortable working in rotational shifts, including PST/IST schedules.
  • Experience with partner/vendor management is a plus.
  • Familiarity with support ecosystems is a bonus.
  • BonusProject management experience, experience with content/UX design, familiarity with content metrics.
  • Good to have social media customer support experience

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Content, Editorial & Journalism
    Role Category: Content Management (Print / Online / Electronic)
    Role: Content Creation / Writer
    Employement Type: Freshers

    Contact Details:

    Company: Wipro
    Location(s): Hyderabad

    + View Contact

    Keyskills:   vendor management google data studio critical thinking content writing digital marketing python google adwords content editing sql creative writing content development tableau quality compliance sop google analytics english writing seo

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