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Customer Support Executive @ Firstsource

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 Customer Support Executive

Job Description

Role & responsibilities:


  • Revert on chats written by the customer on a variety of issues
  • The Agent will have to present and sell company services to current and potential customers
  • Update and process information accurately into the system(s)
  • Resolve customer problems in a timely manner
  • Take ownership & deliver on customer commitments
  • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
  • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
  • Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
  • Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

Preferred candidate profile:


  • Fresher/Experienced with minimum 1 year of experience in a BPO/related industry
  • Minimum SSC (12th) passed
  • Good written English communication

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Freshers

Contact Details:

Company: Firstsource
Location(s): Hyderabad

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Keyskills:   International Non Voice Non Voice Process Chat Support International Chat Process Chat Process

 Fraud Alert to job seekers!

₹ 1-3 Lacs P.A

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