Business Analyst & Process consultant @ Prodapt Solutions

Job Description

OverviewProdapt Solutions is looking for a Business Analyst with telecom domain experience.
*Should have handson in Lead to Cash journey - Processes and Systems for Cellular Mobile service for Enterprise or End to End VPN service for Enterprise, Non-Terrestrial Network, Cloud PBX stacks.
*Should have solid understanding on different Service Fulfilment journey metrics.
*Should have solid understanding of different BSS and OSS applications that support Lead to Cash journey.
*Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects. Responsibilities*Following OSS/BSS applications knowledge is mandatory - CRM, Product Catalog, Order Orchestration, Inventory management (Service inventory/Physical inventory), Provisioning & Activation system, Element Management System, Engineering workflow management.
*Following Network OSS applications knowledge is desirable - Network Monitoring System, Test & Diagnostics application, Network performance management (monitoring, collecting data, reporting), Incident and Change management system.
*Good knowledge on different CRM/BPM systems is mandatory. Knowledge on SalesForce, SNOW is desirable.
*Should be able to evaluate internal functions, systems, business strategies and IT processes to find improvements that support Telco service providers future CRM strategies and goals.
*Ability to use telecom, IT and enterprise architecture best practice methodologies, processes, functions, and data maps.
*Technical specialist skills in software design and implementations, with experience of cloud and on-premises systems architecture
*Accountable for ensuring project delivery of multi-domain BSS/OSS solutions. Ability to define and articulate complex architectures to non-technical stakeholders.
*Produce and support the production of High Level Designs, Low Level Designs, test plans, Deployment Guidelines and TTO`s.
*Work in cross-functional delivery teams including partners and vendors to support delivery throughout the delivery lifecycle and ensure solutions are delivered into production on time and meet the operational acceptance criteria.
*Work closely with Network Design, Systems Development, Testing team, E2E Solution Architects, Operations teams.
*Knowledge on APIs, Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, REST/Webservices, JSON, Postman, Agile Development is needed.
*Knowledge on P/S/R catalog and specifications is desirable.

Ability to work with stakeholders to create and define problem statements and root cause analysis

Create and gather requirements from stakeholders, draw process diagrams, write user stories, ensuring documentation is complete, understandable, and unambiguous

Validation of the documentation with stakeholders

Capture and report back essential information from meetings

Familiar with Agile principles and in using JIRA or ServiceNow SPM tool knowledge

Use of collaboration and presentation tools like Mural Minimum Educational LevelBachelor Degree
Min Experience (Years):5
Max Experience (Years):12

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Quality Assurance and Testing
Role: Test Analyst
Employement Type: Full time

Contact Details:

Company: Prodapt Solutions
Location(s): Chennai

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Keyskills:   bss open source servicenow api crm project management catalog process consulting gap analysis program management business analysis user stories salesforce r product management json scrum agile business process consulting requirement analysis jira