Walk-in Drive For International Chat Support (0-3 Years)
- Prodapt Solutions
- 0 - 3 years
- Chennai
- 12 days ago
- Email to a friend
- Report this job
Job Description
Walk-in drive for International Chat Support - Telecom (0-3 years)
Walk-in: 1st Jul - 4th Jul (12:30 PM - 4:30 PM)
Prodapt Solutions
Module 1, Tower 1 (3rd Floor), IT Special Economic Zone
Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd,
Thoraipakkam, Tamil Nadu 600097
Role & responsibilities
Customer Support:
- Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products.
- Maintain a high level of customer satisfaction by delivering timely and effective solutions.
- Process Adherence:
- Follow established procedures and guidelines to ensure compliance with company standards and policies.
- Accurately document customer interactions and maintain records in the CRM system.
- Collaboration:
- Work closely with team members and other departments to ensure a seamless customer experience.
- Participate in daily meetings and training sessions to enhance skills and knowledge.
- Performance Metrics:
- Achieve individual and team performance metrics, including NPS and sales targets.
- Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions.
Preferred candidate profile
Previous experience in a customer service or chat support role, preferably in the telecom industry.
- Experience Telecom, Internet, Broadband Services, Anti-virus Product Support, Troubleshooting Router - Switches with International Chat experience are preferred.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using CRM software and other relevant tools.
Flexibility:
Willing to work in night shift. (2 Way Cab & Shift allowance will be provided)
- Must have good communication skills.
- Flexible to work from office (5 days)
- The candidates should not have any Backlogs (arrears).
Interview Process:
- HR Screening
- Typing Assessment ( WPM Test Desired score 35 WPM)
- English Grammar EF SET Test ( 15 min test Desired score 70)
- L1 with Team Lead
- L2 with Manager
Note: please carry your updated resume and Govt. Id proof and copy of this job posting/Email, 2025 passed out with marksheets & final sem results cleared candidates can apply (Nil Arrears).
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Walk-insContact Details:
Company: Prodapt SolutionsLocation(s): Chennai
Keyskills: Live Chat Chat Process Telecom Customer Service ISP Internet Troubleshooting Chat Support International Chat Process Customer Support Excellent Communication In English Broadband Services Chat Fresher Hiring Web Chat Customer Handling International BPO
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Prodapt Solutions
Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software arc...
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