Salesforce Service Cloud Lead Engineer @ Prodapt Solutions

Background :

• Defining, analyzing and mapping business processes and the impact on the organization.
• Leading workshops for process design and improvement.
• Develop, configure, implement and test processes in relevant CRM solutions.
• Drawing up business requirements and user stories.
• Advice on and implementation of improvement actions.
• Training end users and providing aftercare.
• Several years of experience in building, integrating and implementing CRM solutions based on Salesforce technology (including Salesforce Service and Sales Cloud).
• Experience in the field of integration between Salesforce and other back office systems.
• Knowledge of Scrum, Agile, SAFe, DevOps and tooling such as Jira, Confluence

Job description

• Should have at least 6 to 8 yrs. of strong experience in Salesforce CRM and Force.com platform and at least 2 years experience on Salesforce Lightning.
• Good experience in Configuration, Customization, Salesforce Lightning component development, ISV App development experience, APEX development.
• Build/maintain Case management process using process builders/Lightning flows.
• Build/maintain Lightning flows/triggers to customize the case/work order functionality.
• Build/maintain Work order management process using Lightning flows/automating work types.
• Field Service Lightning Admin to setup service resources ,service territories along with modifying the assignments using existing Lightning flows .
• Build/maintain Skills based routing Omni channel for case management.
• Build page layouts ,configure/upgrade Dynamic page layouts.
• Build/maintain Macros on Cases and work order .
• Administration of Case teams, Public groups ,Permission sets, Reports and Dashboard
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce.com implementation
• Strong knowledge and experience in OOP concepts
• Experience in Aura and LWC Components
• Experience in working with Managed Packages
• Good experience integrating SFDC to other systems using Rest API / SOAP Webservices, Mulesoft, CastIron etc.
• Good experience in Data Migration using Jitterbit, Demand Tools, Apex data loader, Dataloader.IO, Workbench, Force.com Migration Tool.
• Understanding of Continuous Integration and Continuous Deployment tools like Maven, Jenkins etc.
• Understanding of version control using BitBucket, GitHub.
• Experience in Agile application development methodology.
• Knowledge on CPQ like Salesforce CPQ, APTTus, Vlocity, Oracle CPQ (BigMachines)

Certifications

• SF Admin
• Platform Developer 1
• Service Cloud Consultant