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Senior Associate Support Engineer - Mumbai @ Duck Creek

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 Senior Associate Support Engineer - Mumbai

Job Description

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS/REQUIREMENTS

Education and Work Experience:

  • Bachelor s degree in Computer Science, Computer Information Sciences or related degree; related work experience can be substituted for educational requirement
  • Work Experience: Minimum 3 years

Specialized Knowledge, Skills, and/or Abilities:

  • Demonstrates
  • proficiency
  • in the following competencies:
  • Ability to operate independently with minimal guidance in focus area
  • After hours call service expertise/triage
  • Applicable DCU boot camp assessment score
  • Communicate with support personnel
  • Creating training modules in area of focus for team members
  • Full Suite installation
  • Installation troubleshooting knowledge
  • Product Installation in supporting area
  • Replication/qualification of reported cases
  • Salesforce case organization and management
  • Salesforce workflow
  • Understanding new feature release details
  • Azure Test Labs or equivalent VM knowledge
  • Demonstrates
  • awareness
  • in the following competencies:
  • .NET and C# (or similar language)
  • Analytical ability
  • Duck Creek triaging tools knowledge
  • Extensible Markup Language (XML)
  • Insurance domain knowledge
  • Internet Information Services (IIS)
  • Knowledge - base contributor
  • Root cause analysis
  • Structured Query Language (SQL)
  • TeamTrack Workflow and submission (if applicable)
  • TFS Workflow and submission (if applicable)
  • Azure Dev Ops Workflow and submission (if applicable)
  • PowerShell, Regression Runner and Selenium based automation tools
  • Visual Studio or similar IDE
  • Frontend technologies like HTML, CSS, Skins, Javascript, Jquery etc
  • Continuous integration practices.

Job Classification

Industry: Insurance
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Duck Creek
Location(s): Mumbai

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Keyskills:   IIS jQuery XML Javascript Workflow HTML Selenium Visual Studio Troubleshooting SQL

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Duck Creek

Duck Creek Technologies India LLP Duckcreek Technologies is a leading provider of comprehensive P&C insurance software and services for insurances of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advan...