KPO Trainer
- Virtusa
- 5 - 10 years
- Hyderabad
- 7 days ago
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Job Description
Responsible for developing the knowledge and skills of a company's workforce. Ensure that a company has a workforce that can meet its current and future business objectives. Communicate to the trainees about what is expected out of training in a simple and professional way.
A deep knowledge of the process
The ability to measure and assess training needs
Strong communication and interpersonal skills
A passion for continuous learning
Innovative thinking
Embrace efficiency
Excellent communication skills(verbal and written) and facilitation skills
Transparency
Multitasking
Plans, conducts, coordinates and implements a comprehensive training program for processes and staff
Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance
Preparing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training
Determines training needs from inputs provided by the operations team
Develops individual results by maintaining policy and procedure resources; providing coaching conducting training sessions; developing outcome improvement resources
Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions
Updates job knowledge by participating in educational opportunities; reading professional publications;
Be part of quality calibration and mentoring activities
Be prepared to be flexible and innovative
Plan and prepare for assessments and make sure they take place at a reasonable pace that reflects your trainee's progression
Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)
Performs all other duties as required
Review Training Materials at least once in quarter
Ensure training completion details are maintained at a centralized location
Job Classification
Industry: BankingFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Process TrainerEmployement Type: Full timeContact Details:
Company: VirtusaLocation(s): Hyderabad
Keyskills: orientation training needs mentoring facilitation coaching soft skills behavioural training simulation training management staff training training teaching professional development soft skills training counselling assessment induction recruitment
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Virtusa
Virtusa is a leading worldwide provider of information technology (IT) consulting and outsourcing services. We help accelerate business outcomes for Global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media.
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